Our Journey So Far
At Snapp, we’re redefining how cities move. Our ride-hailing and mobility platform connects millions of riders and drivers every day, delivering safe, reliable, and efficient transport solutions. Powered by real-time data and robust infrastructure, we make urban travel faster, simpler, and more sustainable.
We operate with the mindset of a global tech leader and the agility of a startup, building services that scale across markets while staying responsive to local needs.
Your Impact
The mission of the Operation Excellence Manager is to drive continuous improvement and innovation across Snapp’s operations by identifying inefficiencies, designing and implementing impactful process improvements, and ensuring that operations teams are empowered with the right tools and methodologies to deliver maximum efficiency, quality, and customer satisfaction.
This role acts as a bridge between business needs and process solutions, ensuring measurable improvements in performance, scalability, and cost-effectiveness.
What You’ll Drive Forward
To achieve A-level performance, the Operation Excellence Manager must deliver the following outcomes:
Operational Improvement Projects: Successfully lead and complete at least 3–5 high-impact operational improvement projects per year that directly reduce costs, increase efficiency, or enhance customer/driver satisfaction.
Process Optimization & Standardization: Analyze, redesign, and implement optimized processes and workflows across key operational areas, ensuring consistency, transparency, and scalability.
Stakeholder Alignment: Establish and maintain strong cross-functional collaboration with stakeholders in Operations, Product, and Tech, ensuring alignment and timely delivery of improvement initiatives.
Process Visibility & Documentation: Build and maintain transparent documentation and reporting frameworks that provide leadership with clear visibility into operational bottlenecks, improvement areas, and project ROI.
Change Management & Adoption: Ensure that implemented improvements are successfully adopted by operations teams and integrated into daily workflows without regression in service quality.
Measurable Impact: Demonstrate quantifiable improvements such as reducing ticket resolution time, cutting operational costs in targeted processes, or improving agent/driver satisfaction metrics in pilot areas.
(Familiarity with AI-driven tools, automation systems, or data-analysis methods is considered an advantage but not a requirement.)
What Powers Your Drive
· Field of Study: Industrial Eng., MBA, Math, Statistics, Computer Science, Economics and related
· This position is based on-site at our headquarter.
Ready to Get on Board?
Help us shape the future of ride-hailing and urban mobility. Submit your CV and let’s build smarter cities together.
Your all-in-one solution for transportation, delivery services and more in Iran; Snapp super app is more than just a number of services; it's a commitment to transforming the way you travel, explore, and connect. At Snapp, we believe in providing reliable, convenient, and affordable options that connect you with the places and services you need, right at your fingertips.
Established in 2014, Snapp has set the record of more than 4 million rides a day and is the largest and fastest-growing internet company in the Middle East. Snapp super app is currently offering 20 different services to over 60 million users in 287 cities. Our commitment to innovation and customer satisfaction has driven us to create an ecosystem that seamlessly integrates various services to meet the diverse needs of our users.
With Snapp Super app, you have access to a range of services tailored to enhance your daily life. Whether you're looking for a comfortable ride to your destination, a quick delivery of food or grocery or even planning a trip to another country, we've got you covered.
At Snapp, we value your time and understand the importance of reliability. That's why we strive to provide prompt and efficient services, aiming to exceed your expectations every time. We continuously invest in cutting-edge technology and constantly improve our systems to deliver a seamless experience that caters to your needs.
We are proud to be a part of Iran's tech ecosystem, contributing to the growth and development of our nation's infrastructure.
Willing to join us on this journey? We always welcome the talents of all backgrounds to our international team.
