Job Description

Hi, I'm Bharanidharan, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.

We are looking for an Operations Engineer, Senior who will:

• Act as the first responderfor production incidents and exceptions, ensuring quick triage and resolutionof critical issues.

• Collaborate with development, QA, and architecture teamsto improve observability, logging, and alertingacross the application stack.

• Handle deployment and configurationof the ACB solution in production environments.

• Monitor the functionality and performanceof the ACB solution and ensure uptime and reliability.

• Create and maintain operational playbooksand SOPs for recurring tasks and incident handling.

• Participate in Agile ceremonies,including sprint planning, backlog grooming, and DevOps activities.

• Mentor junior engineers, providing guidance and support to help them grow.

• Work closely with global teams and stakeholdersacross time zones to ensure seamless operations.

Is this opportunity right for you? We are looking for candidates having:

• Bachelor’s degree in computer science, Information Technology, or a related technical field.

• Minimum 5years of experiencein managing and operating enterprise-grade applications

• Strong problem-solving skills with the ability to tackle complex technical challenges

• Hands-on experience with CI/CD tools– Azure DevOpspreferred.

• Proficiency in scripting languages(e.g., Python, Bash) and relational databaseslike PostgreSQL or SQL Server

• Experience in deploying and managing cloud-native applicationsusing AWS services

• Exposure to the telecom billing domainis a strong advantage.

• Excellent communication and customer support skills

• Willingness to participate in on-call rotationand handle production support.

Location(s):

India Remote

Accommodation:

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at accommodations@csgi.com. CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

Our Guiding Principles:

Impact: Always help and empower others, whether they’re colleagues or customers. When our employees set their minds to something, great things happen.

Integrity: Do what’s right for our customers and our people while being authentic. We treat everyone with trust and respect—that’s just who we are.

Inspiration: Be bold in the way you think and passionate about the work you do. Test out innovative ideas without the fear of failure.

Our Story:

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are. Learn more about CSG Inclusion & Impact here.