Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role...
GlobalCommand Center (GCC)
In theGCC,anOperationsEngineer acts as part of acollaborative teamenvironmentIt isthe central nervous system of incidents,major incidents,service requests, and activities throughoutproduction,broadcastengineering, editing, andproductionoperations at theWBD, News & Sports, andEntertainment properties.
The Operations Engineerreceives incoming calls,communicationsand tickets, performs first-calltriage,resolution,dispatch, and escalationon incidents ranging from low priority to On-Air emergenciesTheymonitorservices and equipment for a wide variety of systemsand technologies andcoordinate the communication around Major Incidents which haveorganization-wide impacttojob abilities or airResolution of incidentsaredone through remote control software, researching using a knowledgebaserepository, or in person for on-site customersAll incidents and requests are loggedinan industry standardITService Management tool by theGCCBroad communications are handled through enterprise level notification systems and organizational chat solutionsExcellentwritten and oralcommunication is key as the OperationsEngineerIengagesand navigates the position
Customers includeWBD productionteams, Engineering groups,On-AirTalent, Journalists, and Editors across multiple bureaus in multiple cities around the worldgloballyand are supported 24/7.
In addition,theOperations Engineerwill have the opportunity to shadow with other engineering teams andparticipateat an implementation level in larger projects. This is often in the form of cabling and equipmentinstallremovalas well as integration and testingthroughout the various Terminal Gear Rooms, Data Centers, and Broadcast Facilitiesfor WBD.
Your Role Accountabilities...
The Operations Engineer will be expected to develop and grow in four main competencies:
Technology:Competencies indigital audio & video studio environments, control systems,audioand video edit tech, MAM, contribution and distribution systems, a strong understanding in IP production environments (SMPTE 2022/2110)
Production:A solid understanding of the production and editorial process and how technology failures relate to orimpactthe ability to produce content or directlyimpactthe output and audience for Linear platforms/markets.Where applicable work with DTC equivalent functions.
Leadership & Management: Ability toprovideleadership when responding to and leading the Major Incident responseThe ability to set priorities,providedirection, support resolver groups to restore services as quickly as possible either through workarounds or a fix. Ability to influence groups whodon'treport to you. The ability toprovidetimely,accurate,clearand concise commstotheSLT and relevant stakeholders (using applicable tooling).
Service Management: Has a solid understanding of service management processes, in particular Service Transition (onboarding of new services) and Service Operation (event management, incident management, Major Incident management, problem management, change management) and Service Reporting.
Qualifications & Experiences...
(What is necessary for this person to have done previously on-the-job.Please specifynumberof years of experience or at what level).
DESIRABLE REQUIREMENTS
(What kind of experience might be helpful or make this person stand out from the crowd, though it might not be absolutely necessary?)
* Computer Repair / Electronic Repair / Software and Hardware Troubleshooting experience
* Comfortability with Windows10, MAC OS X, CentOS (Linux experience is a plus)
* Outstanding written and verbal communication skills, including technical and business writing.
* Customer Service experience
* Focus and attention to detail during repetitive tasks
* Ability to excel working on their own as well as in a team environment.
* Ability to resolve complex technical problemsin a timely manner
* Self-motivation with a passion for technology and learning
* Flexibility to work in a shift environment with periodic shift rotation and days off including days, nights, overnights, evenings, weekends, or holidays.
* Experience inBroadcast Engineering, Live Video Production, Information Technology, Customer Support, Networking, Computer Science, and Troubleshooting skills.* IT Networking and System Administration Experience
* Programming or Scripting involving Java, .NET, HTML, PHP, JavaScript, and/or NodeJS a plus
* Database Administration experience with MySQL, Oracle, MSSQL, and/or MongoDB a plus
* Helpdesk / Service Desk Experience (highly desirable)
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world’s most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia’s premium entertainment, sports and news assets with Discovery’s leading non-fiction and international entertainment and sports businesses.
****Please be aware of recruitment scams by individuals posing as employers and encouraging candidates to apply for, interview and/or accept nonexistent job opportunities as a means to solicit personal information or money. The online scammers have become much more sophisticated in their attempts to lure victims.
Employment opportunities and job offers at Warner Bros. Discovery will always come from our Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. WBD does not extend job offers via email or on any other messaging tools to individuals to whom we have not made prior contact. Our email domain is @wbd.com. A valid link for employment with Warner Bros. Discovery can be found at https://careers.wbd.com/global/en.
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