Job Description

Hi, I'm Ana Grilo, your Recruiter and we are excited to learn more about you and your unique background.

As an Operations Engineer, you will be responsible for the day-to-day operation, maintenance, and improvement of our analytics platforms and the infrastructure that supports them. These services are deployed across a combination of on-premises datacentres and Microsoft Azure environments, with Windows Server forming the foundation of most systems.

You will work closely with application teams, development teams, and infrastructure specialists to ensure reliable service delivery, troubleshoot complex issues, and drive operational improvements. This is a hands-on role requiring strong technical skills, a proactive mindset, and a commitment to maintaining highly available and well-performing business-critical systems.

What You will Do:

• Ensure the availability, stability, and performance of production systems and applications.
• Monitor services proactively and investigate incidents, outages, and performance issues.
• Perform root cause analysis (RCA) and implement long-term corrective actions.
• Administer and maintain Windows Server environments across both on-premises and Azure-hosted infrastructure.
• Manage and support Microsoft SQL Server databases, including performance monitoring, maintenance, and troubleshooting.
• Plan and execute application deployments, upgrades, patches, and infrastructure changes.
• Automate repetitive operational tasks and improve operational efficiency where possible.
• Maintain and improve monitoring, alerting, and operational documentation.
• Support and optimize CI/CD pipelines and release processes
• Work closely with development teams to support application releases and ongoing platform improvements.
• Support backup, disaster recovery, security, and compliance requirements.
• Participate in an on-call rotation to support business-critical services.

We are looking for candidates with:

• 5+ years of experience in Operations, Infrastructure Engineering, System engineering, or a similar role.
• Strong experience administering Windows Server environments.
• Experience operating applications hosted in both on-premises datacenters and Microsoft Azure.
• Experience with Microsoft SQL Server administration and troubleshooting.
• Familiarity with IIS and supporting Windows-based application platforms.
• Knowledge of infrastructure components such as Active Directory, DNS, networking, certificates, and load balancing.
• Experience with monitoring and alerting tools.
• Scripting and automation experience using Python, Bash and PowerShell.
• Experience with backup, recovery, and high-availability solutions.
• Familiarity with CI/CD pipelines and infrastructure tooling (e.g. GitLab, Ansible)
• Proven experience managing business-critical production environments.
• Structured approach to incident management and operational support.

What we offer you...

• Work with a talented and passionate teams of like minded professionals.
• Gain exposure to cutting-edge technologies in cloud communications.
• Be part of an internationally diverse company with a strong culture.
• 25 vacation days plus your birthday off
• Health insurance and life insurance
• Meal allowance of €10.46/day
• Home office allowance
• Hybrid working: 2 days per week in the office