Job Description

Company Overview

Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs.

Visit www.superloop.com to learn more.

Business Unit Overview

The Smart Communities Team are responsible for the delivery, management and support of Superloop’s wholesale fibre-to-the-premises and smart community solutions.

Role Purpose

The role of the Operations Engineer provides engineering engagement to BNSC systems and infrastructure and escalated assistance for the BNSC project and support teams.

Key Responsibilities

• Act as an escalation engineering point for the escalated support team, project delivery and field services teams.
• Liaise with customers, suppliers, vendors and internal stakeholders to ensure timely resolution of faults and enquiries.
• Configure and maintain wireless environments
• Maintain and Support WAPs and other layer 2 network infrastructure
• Identify opportunities for continuous improvement.
• Assist with new or migrate existing services onto newly installed infrastructure.
• Take ownership and complete allocated tasks/projects/activities to agreed timelines or client SLA’s.
• Participate in the 24x7 on-call roster system (if required).
• Respond to “P1” outages as an escalation point (when required)
• Conduct proactive maintenance activities.
• Document and maintain network infrastructure and configuration.
• Maintain optimal network performance through continuous monitoring, reporting and diagnostics.
• Willing to undertake lab testing, fault finding and streamlining of network systems, technology, and hardware.
• Maintain software-defined configurations for network appliances and hardware, maximizing standardization across the equipment fleet.
• Working independently with setting and achieving suitable goals aligned with the role.
• Ensure compliance with laws and Superloop policies and procedures, including but not limited to privacy and WH&S.
• Ability to work without supervision, individually and in a team environment.
• Excellent communication (both verbal and written) and interpersonal skills.

Qualifications and Experience

• All round general experience in networking or IT related role.
• Sound knowledge of IPv4 and IPv6 networks.
• Sound understanding of ethernet switching technologies.
• Sound understanding of IP routing and forwarding.
• Sound understanding of wireless technologies, radio frequencies and coverage zones
• Strong customer service ethic.
• Ability to travel internationally with a valid passport.
• Ability to obtain working with children check and/or Blue Card.
• Ability to obtain successful police check suitable with the position of working in areas of Education, Defense, Government, Large Enterprise and Residential settings.
• Ability to meet WH&S requirements as stipulated by the organization or our customers - such as vaccinations, white card or other reasonable licenses.
• Desirable - Degree in IT, Computer Science or equivalent experience to the same level.
• Desirable - Experience in maintaining large-scale Wi-Fi and FTTP, FTTB and fibre technologies.
• Desirable - Experience working with Ekahau suite to design and survey wireless networks.
• Desirable - Industry certifications or experience relating to switching, routing and wireless technologies (such as Aruba/Ruckus/Juniper/Cisco).
• Time management and the ability to organize resources and meet deadlines.
• Excellent written and verbal communication skills with the ability to communicate to people in a range of positions.

Key Deliverables

• Take initiative to bring project ideas to the team for the overall improvement of the network.
• Ensure that all escalations are acknowledged and dealt with as per OLA timeframes.
• Maintaining networking and operational standards across all internal systems and documentation.
• Incident management, manage outages, communications and events as per SLA.
• Maintain a reasonable level of responsiveness across all SLC communication mediums.
• Promote and participate in a learning environment to encourage up-skilling across the BNSC Engineering and support teams.

On Offer

• Quarterly Superstar Awards – recognition for those who go above and beyond.
• Milestone Gifts & Birthday Cake.
• Referral Bonus – get rewarded for bringing great talent into the TechHub.
• Fruits & Nuts Mondays and Wednesdays - a healthy start to your week.
• Monthly Engagement Events – cricket matches, festive celebrations, and more.
• Quarterly Team Outings – SuperEats – time to unwind and connect outside work.
• SuperEats – enjoy affordable pre ordered breakfast and lunch options.
• Flexible Work – 3 days in the office, 2 days from home (once confirmed).
• Leadership & Development Training – Grow your skills and confidence.
• Career Excellence Program – build your future in telco and tech, right here at Superloop.
• Employee Assistance Program – we’ve got your wellbeing covered.

At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.