Position:
Operations Engineer

Location:
Halifax

Job ID#: DXC1 - OE

Duration: 12 Months

Job Description Summary

Our client, a global Technology Services Professional
Services Organization,
is seeking an experienced Operations Engineer to support our
Identity and Access Management (IAM) delivery organization. This role focuses
on the operational stability, maintenance, and continuous improvement of IAM
platforms. The ideal candidate will have 3–5 years of experience in IAM
operations and support, with strong troubleshooting skills, systems
administration knowledge, and a working understanding of IAM concepts and
technologies. The role requires a proactive, detail-oriented individual capable
of maintaining enterprise IAM systems in dynamic and distributed environments.

Essential Job Functions

·
Monitor and maintain the health
and performance of IAM systems and services, ensuring high availability and
reliability.

·
Perform daily operational tasks
such as account provisioning, deprovisioning, certification campaign support,
and access review tracking.

·
Troubleshoot and resolve
IAM-related issues, including access failures, sync errors, and system outages.

·
Support patching, upgrades, and
configuration changes in IAM technologies.

·
Coordinate with engineering and
development teams to implement fixes and enhancements in IAM solutions.

·
Maintain monitoring, alerting,
and logging solutions for IAM infrastructure using enterprise tools.

·
Generate regular operational
reports and metrics related to user activity, access events, and system health.

·
Document operational
procedures, troubleshooting guides, and runbooks for IAM platforms.

·
Support ITIL processes such as
Incident, Problem, and Change Management as part of a structured support model.

·
Collaborate with internal and
external stakeholders to address issues and fulfill service requests in a
timely manner.

·
Participate in on-call
rotations or after-hours support as needed to maintain service continuity.

Qualifications:

·
3–5 years of experience in IAM
operations, systems administration, or IT support roles.

·
Familiarity with scripting
(PowerShell, Shell, or Python) to support automation of operational tasks.

·
Proficient in troubleshooting
access control issues across platforms including Windows, Linux, and cloud
services.

·
Strong understanding of
identity lifecycle processes and access governance principles.

·
Experience working in
ITIL-driven environments; knowledge of incident, change, and problem management
practices.

·
Excellent documentation and
communication skills, with the ability to communicate clearly to both technical
and business audiences.

·
Capable of identifying patterns
in recurring incidents and contributing to root cause analysis and problem
resolution.

·
Familiarity with ticketing
systems such as ServiceNow and monitoring tools like Splunk or Dynatrace.

·
Strong analytical thinking and
a methodical approach to problem-solving.

Ideal Candidate Attributes

·
Self-motivated and dependable,
with a strong sense of ownership and accountability.

·
Thrives in operational roles
with a focus on system stability and support excellence.

·
Comfortable working
independently and as part of a distributed team.

·
Proactive, detail-oriented, and
able to manage multiple concurrent priorities effectively.

·
Committed to continuous
learning and staying current with IAM and security operations trends.

About Symbiotic Digital.

Symbiotic Digital provides the IT Experts you need that
solve problems and get things done. See what the top 2% in their field
can do for you. (Symbiotic Digital is a division of Symbiotic Group
Inc.)

We
serve customers in two ways, we provide:

1) Digital Experts: IT Consulting expertise.
Bright Minds That Produce Proven Results

2) Recruitment: Find The Right People You Need

Serving
IT & Business leaders, Symbiotic Digital provides a business system that
enable us to provide the Expert Technical staff needed to solve challenging
business and IT problems. IT leaders in the most reputable organizations in
Canada have relied on Symbiotic Digital to help them staff difficult
assignments with proven Experts uniquely evaluated by our proven QMS- Quality
Management System Staff Development Model. We are a 100% Indigenous owned
company.

Learn
more online at
https://www.symbioticgroup.com/home-sd/
.

Please
submit your most recent resume to:
RecDep@symbioticgroup.com

View
All Jobs online at:
https://www.symbioticgroup.com/view-jobs/