Job Description

Mission Overview:

Join Keystone Solutions as an Operational Endpoint Engineer consultant for a mission at our client. As a Keystone Solutions consultant, you will work on site with the client's ICT Digital Workplace function, managing the full lifecycle, support, and improvement of endpoints. You will be part of a 10-person team ensuring devices are delivered, maintained, and tracked efficiently across a fleet of around 3,000 endpoints for 1,500 users. The role combines hands-on staging and lifecycle management with troubleshooting and direct user support.

Key Responsibilities:

• Ticket Handling & User Support (30%)
  • Handle tickets (incidents and requests) assigned to the team, with a focus on device lifecycle issues.
  • Troubleshoot software (OS) & hardware related issues & document the taken steps.
  • Coordinate the repairs of hardware issues with the vendors.
  • Act as a clear, patient and service-minded contact point for internal customers.
  • Escalate complex technical issues to senior engineers while building your own troubleshooting skills.
• Endpoint Staging & User Onboarding (30%)
  • Perform staging of physical and virtual endpoints.
  • Keep staging procedures up to date and aligned with team standards.
  • Contribute to a smooth and predictable onboarding experience for new joiners.
• Returned Equipment & Asset Lifecycle (20%)
  • Manage returned equipment, assess its condition, and determine the appropriate next action (repair, redeployment, or retirement).
  • Carry out secure data erasure procedures on returned devices.
  • Coordinate with a third-party broker for device repairs, disposal, and warranty management.
  • Update asset status in the CMDB accurately and consistently across all lifecycle stages.
• Supplier Coordination & Stock Management (10%)
  • Manage returns to suppliers and track the resolution of related cases.
  • Monitor stock levels and initiate orders via the administrative team when predefined thresholds are reached.
• Operations & Continuous Improvement (10%)
  • Maintain a clean, well-organized, and efficient staging environment.
  • Contribute to documentation, runbooks, and shared team knowledge.
  • Proactively identify and suggest process improvements based on daily operations.

Technical Skills:

• Strong foundation in Windows (3+ years) with practical experience in endpoint troubleshooting, imaging, and provisioning.
• Demonstrated troubleshooting and support expertise in PC hardware and peripherals.
• Practical knowledge of asset management, CMDB best practices, and lifecycle tracking for large-scale device fleets.
• Familiarity with SCCM-based staging and/or Intune Autopilot provisioning is a plus.
• Basic proficiency in PowerShell, or a strong willingness to build expertise in this area.

Communication Skills:

• Languages: fluent in Dutch or French and English.

Personal Skills:

• Strong organizational skills and excellent follow-up — you close loops and don't let things slip.
• Service-minded team player, comfortable with users and supplier contacts.
• Curious and willing to learn the broader endpoint stack over time.

Consultancy Model: Work as a Keystone Solutions Consultant

• Perform all responsibilities above as a Keystone Solutions consultant working closely with our client under a consultancy mission.
• Engage primarily on site at the client location to deliver a clear, patient, and service-minded experience while adhering to the client's standards and Keystone Solutions' consulting best practices.

Dynamic Projects Across Clients

• Benefit from exposure to diverse endpoint environments, tools, and processes through Keystone Solutions' client portfolio.
• Tackle varied challenges—from staging and Autopilot provisioning to CMDB lifecycle stewardship—enhancing your breadth and depth of expertise.

Turbo-Charged Learning and Development

• Accelerate your growth with broad hands-on work across endpoint tooling, Windows, hardware, and lifecycle practices.
• Build capability in PowerShell and modern management approaches while contributing to documentation, runbooks, and shared knowledge.

Ambition Skyrocketing within a Consultancy Framework

• Leverage Keystone Solutions' consultancy pathway to expand responsibility—from ticket handling and staging to process improvements and stakeholder coordination.
• Showcase ownership, follow-through, and service excellence across engagements to propel your career.

Keystone Solutions Values in Action

• Every engagement reflects Keystone Solutions' commitment to quality delivery, collaboration, and continuous improvement.
• As a K-Stone, you bring these values to each client project—closing loops, documenting clearly, and driving predictable user experiences.

How to Apply

If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at Keystone Solutions Career Portal