Job Description

Operations EDI & Logistics Analytics (Contract)

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated.We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here

Role reports to:

Operations Director - ANZ

Location:

Asia Pacific, Australia, New South Wales, Sydney

Work Location:

Hybrid

What you will do

This is a Fixed Term Contract of 12 months

The Operations EDI & Logistics Analytics Specialist plays a critical role in enabling accurate, timely, and scalable order processing and fulfillment across Kenvue’s supply chain. The role is primarily responsible for end‑to‑end EDI operations and integration (approximately 70%), while also providing operational analytics support (approximately 30%) to identify and drive cost efficiency, and continuous improvement.

By ensuring high‑quality EDI integrations with customers and partners, and translating operational data into actionable insights, the role directly supports customer service performance, operational efficiency, and revenue recognition or procedures.

EDI Operations & Integration (≈70%)

• Own and manage end‑to‑end EDI transaction flows from order receipt through shipping notification and invoicing.

• Act as the first point of escalation for EDI‑related order flow disruptions, ensuring timely resolution to protect customer service and downstream operations.

• Monitor EDI messaging success across purchase orders, purchase order responses, advance ship notices, and invoices, including related XML formats.

• Triage, diagnose, and troubleshoot EDI document failures across XML and EDIFACT formats, escalating issues to the appropriate internal or external teams for resolution.

• Identify and drive automation opportunities to reduce manual order handling; onboard new customers to EDI or expand existing customer integrations to additional document types.

• Analyse EDI error trends and root causes to deliver systemic fixes and improve overall integration stability and data quality.

• Clearly communicate technical EDI issues, impacts, and resolutions to non‑technical stakeholders including Customer Service, Supply Chain, and Commercial teams.

• Manage the relationship with external VAN service providers, including performance monitoring, issue management, and service improvements.

• Support enterprise technology enhancements and initiatives that require customer or partner EDI involvement.

• Ensure EDI processes meet audit, compliance, and data governance requirements related to order processing and electronic data exchange.

Logistics Analytics & Operational Insights (≈30%)

• Analyse order‑to‑delivery and logistics data to identify inefficiencies and cost improvement opportunities.

• Provide data‑driven insights to support continuous improvement initiatives across customer service, warehousing, and transportation.

• Partner with Supply Chain, Customer Service, and Finance teams to support root‑cause analysis of service issues and revenue leakage.

• Support ad‑hoc logistics and operational analysis to enable informed decision‑making and process optimisation.

Skills & Experience

• Strong analytical and problem‑solving capability with the ability to connect technical issues to business outcomes.

• Experience working with ERP systems (SAP preferred).

• Hands‑on experience with XML documents and EDI messaging standards (EDIFACT preferred; X12 sufficient).

• Ability to manage competing priorities in a fast‑paced operational environment.

• Project management experience, including coordination across cross‑functional teams.

• Supplier and service‑provider management experience.

• Strong written and verbal communication skills, with the ability to explain technical concepts to non‑technical audiences.

• Proven experience working in cross‑functional, enterprise environments

What’s in it for you

• Competitive Benefit Package*

• Paid Company Holidays, Paid Vacation, Volunteer Time & More!

• Learning & Development Opportunities

• Kenvuer Impact Networks

• This list could vary based on location/region.

*Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.