Posting Date:
Hours of Work: [[hoursOfWork]]
Job Code: 1270
Location: 552 - North York
Bargaining Unit: No
Reports to: Manager Dispatch
The dispatcher will be responsible to maintain collaborative partnership with internal and external stakeholders to streamline stages of operational route management. This role will work in close partnership with management, couriers, sales, call center, dock team, and external customers to effectively manage the daily workflow while providing a positive customer experience. This includes real time resolution i.e.) paging cases and emails for deliveries and pickups, time extension and shipment resolution.
Work closely with drivers and managers to ensure all service commitments are appointed to the appropriate routes and when required liase with the two parties to meet daily performance objectives
Authorize drivers request to leave territory
Solve problems for the drivers on route including contacting customers and terminal managers to facilitate positive customer experience
Page drivers to gather relevant investigative facts to validate service concerns generated via emails from management, call center and sales for delivery and pickup identified by customers
Monitor systems and ensure drivers are connected to network as well drivers are not showing in alerts
Collaborate with management to re-allocate service commitments such as pickups and load balance drivers’ routes when required
Cross functional communication within dispatch department
Maintain database and generate reports requested by operations management
Partial Completion of High School
1 year experience within a dispatch role, Logistics and/or Supply Chain operations
1 year experience using SalesForce & CCD system
Language Requirement: There are no language requirements for this position.
Working Conditions: Office Environment
Salary Grade: Grade 6
Application Deadline:
Eligibility:
In order to be a eligible to apply for a position, an employee must have:
Employees must notify their immediate manager when they apply for a position.
Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.
All employees who are eligible to apply for a position will be considered. Only the most qualified candidates will be selected for interviews.
Tous les postes unilingues à l’extérieur du Québec exigeant uniquement la connaissance de la langue anglaise sont affichés sur le site Intranet de Purolator seulement.
Si vous désirez une traduction française de cette description de poste, prière de communiquer avec votre Représentant aux ressources humaines.
Purolator Inc. is a leading integrated freight, package and logistics solutions provider. Delivering its customers’ promises since 1960, Purolator continues to expand its reach and renowned service levels and reliability to more people, more businesses and more places across the country and the world. Purolator is proud of its Canadian heritage and is focused on sustainably positioning itself for future growth and success. Purolator is also committed to contributing to the well-being of the communities it serves and where more than 14,000 of its employees love, work and play.
Purolator's Social Media Guidelines: https://www.purolator.com/sites/default/files/2022-06/social-media-guidelines.pdf
À propos de Purolator
Purolator Inc. est un fournisseur de pointe de solutions intégrées de logistique et d’expédition de fret et de colis. Permettant à ses clients de tenir leurs promesses depuis 1960, Purolator continue d’élargir sa portée, sa fiabilité et ses niveaux de service réputés pour joindre davantage de particuliers, d’entreprises et de localités, partout au pays et dans le monde entier. Purolator est fière de son héritage canadien et veille à assurer sa durabilité, se positionnant pour croître et prospérer. Elle est également vouée à contribuer au bien-être des collectivités qu’elle sert, et dans lesquelles vivent, travaillent et se détendent ses plus de 14 000 employés.
