Job Description

Who We Are

Guardteck Security is a trusted Canadian-owned and operated provider of security services, proudly operating under Kandor Management Corp., a facility services provider alongside Everclean Facility Services and Kendrix Technologies. We support clients across a diverse range of industries. We believe that exceptional service begins with the right people. That’s why we invest heavily in our team through thorough training, ongoing support, and genuine opportunities for growth. When our people are empowered and set up for success, it reflects in every interaction and at every site we support.

Security is more than a service, it’s a responsibility. Our teams are committed to creating safe, reliable environments while building strong relationships with the clients and communities we support. Every site is approached with professionalism, consistency, and a commitment to doing things the right way.

Our strength lies in our people. Every role contributes to the outstanding level of service we are known for, and each individual brings unique value to our team. We are proud to be an equal opportunity employer, dedicated to creating a workplace where individuals can develop meaningful, long-term careers.

This is an exciting opportunity to join Guardteck’s security team and be part of the impactful work we do.

Job Title: Dispatcher

Position Title: Dispatcher
Department: Dispatch Department
Report to Dispatch Lead
Manage: Nil

Portfolio Focus:
• Answering calls from various external and internal sources and assigning them to appropriate departments like HR, accounting etc.
• Scheduling, especially ad hoc and last-minute requests.
• Afterhours operations.

Key Responsibilities:

Employee interactions and emails (40% Time Spent of total shift)
• Check in/ out calls, employees enquiring about shift duties, employees asking for open shifts, sick/ book off calls, pay discrepancy calls. (60% of total employee interactions)
• Employees calls about questions related to company’s policies and procedures, vacation pay requests, stat pay related questions, questions/ problems related to Tracktik, Dayforce. (15% of total employee interactions)
• Candidates calls asking for hiring. (20% of total employee interactions)
• Internal emails from Guardteck management related to updates in policies, procedures or employee concerns and addition of new information in the protocols. (5% of total employee interactions)
Client interactions and emails (30% Time Spent of total shift)
• Client calls related to scheduling needs (addition or cancellation of coverages), clients or firms asking to direct their calls to various departments (accounting, HR etc.) or specific people. (25% of total client interactions)
• Alarm calls, calls related to monitoring station issues (specific to Gteck), alarm customer calls experiencing issues with monitoring panels. (30% of total client interactions)
• Scheduling (addition or cancellation of coverages) emails from various clients like Enerfrog, Walmart, Wynford, City of Surrey, City of Burnaby and Cushwake. (35% of total client interactions)
• Sales calls. (5% of total client interactions)
• Other calls (external companies asking for subcontracts, public complaints against employees, contractors asking for access codes etc.) (5% of total client interactions)
Scheduling (20% Time Spent)
• Making calls to employees to ask them to do last minute shifts. (20% of total scheduling tasks)
• Finding trained employees for particular coverages and assigning them for those shifts. (20% of total scheduling tasks)
• Posting shifts or forwarding the shifts to subcontractors as required. (20% of total scheduling tasks)
• Dispatching mobile to the sites as per alarm calls received and following up with client regarding the same. (20% of total scheduling tasks)
• Catering all scheduling related needs of all clients and employees during afterhours. (20% of total scheduling tasks)

Note: Scheduling tasks vary on day to day and shift to shift basis, but almost equal amount of time is spent on an average.

Ad Hoc Responsibilities (10% time spent of total shift):
• Issuing uniforms (10% of total ad hoc tasks)
• Guiding employees on how to use Dayforce or Tracktik and getting email reports from employees and subcontractors to translate into lighthouse for them. (5-10% of total ad hoc tasks)
• Actioning no check in emails from employees to make sure employees have arrived on site as per shift timings. These emails hit the inbox every hour on an average. (80% of total ad hoc tasks)

Knowledge, Skills, Experience and Education:
• Knowledge of all sites and locations where Guardteck serve, understanding of company’s policies, brief understanding of provincial labour laws for mainly BC, Alberta and Ontario and knowledge of regulations of security license is required.
• Skills Required- Excellent communication skills, quick decision making and ability to multitask is greatly required. (Soft skills like planning and organization are necessary for smooth operations)
• Experience- Minimum 1 year of security industry experience in required. Any supervisory experience is a great asset.

Why Join Guardteck

Growth Potential

We’re expanding quickly and promote from within. Those who step up and deliver have real opportunities to advance.

Learn & Develop

Gain hands on exposure across operations, including client relations, leadership, recruitment, compliance, and service delivery. Build practical skills that support long term growth.

Strong Team Environment

Be part of a team that communicates clearly, supports one another, and shows up ready to perform.

Purpose Driven Work

Our people keep communities safe and facilities running smoothly. In this role, you directly support the teams delivering essential services every day.

Recognition & Appreciation

We recognize initiative, reliability, and results. Hard work doesn’t go unnoticed, and wins are celebrated across the team.

If this opportunity excites you and you think you’d be a great fit, we’d love to hear from you.

Ready to be awesome? Apply today and help us build something special.

Guardteck is an equal opportunity employer. We value diversity and are committed to an inclusive workplace for all.