Job Description

Elior Support Services – The People Behind Every Plate

We’re looking for an experienced Operations Director to lead our Healthcare operations across a portfolio of hospital sites spanning Nottingham, Liverpool, Bolton, Leeds and Lincolnshire.

This is a key leadership role within Elior Healthcare, with responsibility for delivering excellent patient and customer experiences, maintaining high standards of compliance, driving financial performance and building strong relationships with senior clients. You’ll also play an important role in developing our teams, identifying opportunities for growth and ensuring we continue to deliver a high-quality service across our hospital portfolio.

Working Pattern: Mainly Monday to Friday | 37.5 Hours Per Week

Salary: £62,000 + Company Car/Car Allowance and 15% KPI performance bonus

Job ID: 8182

What you’ll be serving up…

• Creating a culture focused on excellent customer experience across your area of responsibility.
• Ensuring compliance with all relevant legislation and company policies and procedures.
• Driving financial performance, identifying opportunities for growth and exceeding financial targets.
• Building and maintaining strong relationships with senior clients, delivering added value and consistently exceeding expectations to strengthen our competitive position.
• Overseeing the Operations Management function, ensuring effective leadership and performance across your area.
• Leading the recruitment, support, training and development of the operations team to deliver an efficient, high-quality and commercially successful service in line with company processes.
• Supporting the sales team through site visits, presentations and ensuring bids are operationally robust. You’ll also help develop centres of excellence across sites that can be used as examples of best practice.

The ingredients you'll bring...

• Extensive experience in contract catering, with a strong track record in senior, multi-site operational management.
• The ability to lead, inspire and motivate large, diverse teams to achieve their best.
• Proven experience of building and maintaining successful client relationships.
• Strong commercial awareness, confidence with financial data and proven experience of managing P&L performance.

What's on the menu for you…

At Elior, we believe people do their best work when they feel supported, valued and able to thrive. That's why we offer a benefits package designed to support your wellbeing, career, finances and life outside of work.

Here’s a taste of what you can expect when you join us:

• Free lunches provided
• Flexible and part-time working opportunities
• Company car or car allowance
• Private Healthcare
• 33 days holiday, with the option to buy up to an additional 10 days per year
• Rewarding bonus package up to 15%
• Enhanced family, personal and compassionate leave policies
• Paid volunteering days
• Training, development and career progression opportunities
• Pension scheme, life assurance and financial wellbeing support
• Salary Advance, giving you access to a portion of your pay before payday
• A supportive, inclusive culture where everyone can thrive

Plus access to Elior Spark, our enhanced wellbeing platform, offering support for you and your immediate family, including:

• 24/7 virtual GP appointments
• Mental health support, counselling and therapy sessions
• Physiotherapy services and second medical opinions
• Online gym and workout programmes
• Legal and financial advice
• Nutrition, fitness and lifestyle guidance
• Meditation and mindfulness resources
• Dedicated wellbeing helplines and expert support whenever you need it

Fancy being part of the recipe?

At Elior, over 10,000 colleagues come together every day with one purpose: to enrich lives everywhere, every day.

We're proud that 87% of our colleagues are proud to work here — and we think that's because people are given the support, trust and opportunities they need to thrive.

Don't tick every box? Don't rule yourself out. We're looking for people with potential, passion and the right attitude, not just a checklist of experience.

We're committed to creating an inclusive workplace where everyone feels they belong. If you need any adjustments during the recruitment process, just let us know.

Ready to join us? Hit ‘Apply Now’ and let’s chat!