Job Description
Job Title: Operations Director
Location: IAH Airport
Compensation:$90k -$100k
Reports to: Operations Director
Who We Are
On the Go has elevated the dining and retail experience for travelers by bringing together world-class hospitality, award-winning dining concepts, and forward-thinking technology. With more than 300 unique dining and retail locations across North America’s busiest airports, we’re fueled by a passion for creating exceptional guest experiences—made possible every day by our incredible Crewmembers. At On the Go, people truly come first. We invest in our teams, and foster growth in an exciting, fast-paced environment where everyone can shine.
How We Do Business
How we work is just as meaningful as what we accomplish. Our Values—Care, Continuous Improvement, Quality, and Teamwork—guide the way we show up for our guests and for each other. We’re committed to fostering an inclusive, safe, and uplifting workplace where people feel respected, empowered, and encouraged to bring their full selves to work.
Why This Job Is a Big Deal!
The Operations Director at IAH Airport is a senior management leader at OTG; this position will support and assist all restaurant and market operations and project manage airport and corporate initiatives. This may include staffing, development and training, food quality and presentation, guest services, and the maintenance of all policies and procedures. The Operations Manager is accountable for business results in support of operational goals and for assisting managers and crewmembers in implementing changes and results.
Responsibilities:
Promotes an attitude of pride, cooperation, and success in the unit
Directly in charge of the ordering process in the unit
Coordinate internal resources for the flawless execution of projects
Ensure that all projects are delivered on time and within the scope
Directly in charge of unit scheduling, managers as well as crewmembers
Provides leadership to the managers and crewmembers
Directs the managers and crewmembers to achieve company standards
Administration and follow-up as directed
Assist with assigning and defining areas of responsibility for leadership; establishes and sets deadline for the completion of assignments
Directs the team toward achieving goals
Maintains a positive work environment for both the management team and staff
Provides a workplace free from hazards, following all safety policies set forth by the company and conforming to any laws and regulations related to the workplace
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Bachelor's Degree, or equivalent, in Hospitality, Business, or Culinary Arts
Minimum of 3 to 5 years of senior managerial experience in multi-unit concepts
Proficient knowledge of P&L and budgeting and forecasting
Strong project management skills
Commitment to service of others, crew, co-workers, and leaders
Demonstrated dependability, personal drive, and leadership; the ability to lead by example
High level of integrity, work ethic, passion, and commitment to OTG values
Ability to train, delegate, coach, and aid in the development of crewmembers and leaders
Excellent verbal and written communication skills
Excellent Excel skills
Ability to work flexible hours, days, and holidays
Ability to clear background checks for OTG and Airport badge
OTG Concessions Management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.
