Job Description

Accountabilities:

The Operations Director will be responsible for leading campaign delivery operations, optimizing processes, and developing a high-performing offshore team while ensuring quality, efficiency, and alignment with business goals.

• Own end-to-end campaign performance, including delivery pacing, optimization, KPI achievement, and overall operational success.
• Translate strategic campaign objectives into clear execution plans for activation teams and ensure consistent delivery against expectations.
• Support campaign setup, activation, and optimization across platforms, particularly for complex, high-priority, or innovative campaigns.
• Identify delivery challenges, troubleshoot performance issues, and implement effective solutions to maintain campaign quality.
• Monitor and report on campaign and team performance, providing insights and recommendations to leadership.
• Build and continuously improve operational processes, workflows, and quality assurance frameworks.
• Develop standard operating procedures, documentation, and best practices to ensure consistent execution across distributed teams.
• Establish effective handover, escalation, and approval processes to support collaboration across time zones.
• Ensure compliance with platform requirements, billing processes, and operational standards.
• Recruit, manage, mentor, and develop activation specialists and analysts, creating a culture of accountability and continuous improvement.
• Lead onboarding, training, performance reviews, and professional development initiatives for team members.
• Serve as a key operational partner to client-facing teams, supporting strategic alignment and business growth opportunities.

Requirements:

The ideal candidate will have extensive experience in digital media operations, team leadership, and process improvement, with the ability to balance strategic thinking and hands-on execution.

• 8+ years of experience in programmatic or biddable media operations, ideally within an agency, trading desk, or in-house marketing environment.
• Proven experience managing, mentoring, and developing teams, including performance management and capability building.
• Strong hands-on experience with demand-side platforms (DSPs) such as DV360, Quantcast, Amazon, or similar technologies.
• Demonstrated ability to design, implement, and improve operational processes, workflows, and quality assurance standards.
• Experience working effectively within remote, distributed, or global team structures.
• Strong analytical skills with the ability to interpret campaign performance data and convert insights into actionable improvements.
• Excellent written and verbal communication skills, with the ability to create clear documentation and collaborate effectively across teams.
• Experience supporting clients in entertainment, live events, culture, or related industries is an advantage.
• Strong leadership presence with the ability to inspire teams while remaining actively involved in delivery when needed.
• Highly organized, detail-oriented, and committed to maintaining operational excellence.
• Resilient, proactive, and comfortable working independently with limited supervision.
• Strong problem-solving skills and the ability to remain composed when managing urgent operational challenges.
• Exceptional English communication skills.

Benefits:

• Remote-first working environment with flexibility and autonomy.
• Opportunity to lead and grow a global operations team.
• High-impact leadership role within a fast-moving digital marketing environment.
• Exposure to innovative campaigns, technology platforms, and diverse client projects.
• Opportunity to shape operational strategies, processes, and team culture.
• Professional growth through collaboration with multidisciplinary specialists and international teams.
• Competitive compensation package based on experience and expertise.