Job Description

Level: Management
Job Location: 5285 Goodwill Industries of Arkansas Inc - Little Rock, AR 72209
Position Type: Full Time
Job Shift: AnyCompany Values
Uphold a positive work environment that follows Goodwill's Amazing Customer Experience (ACE) culture, Values, and Mission in everything you do and every interaction you have with co-workers, clients, customers and management.

The Director of Operations is responsible for planning, leading, and optimizing all activities for Goodwill Industries of Arkansas' Transportation, post operations processing, E-commerce, recycling, Donations, Home pick-up service, and outlet stores. The director is accountable for achieving the organization's strategic goals, including budgeted performance, operational productivity, and expense control. The Director of Operations will ensure superior customer and donor service while working closely with the Vice President of Operations to identify efficiency gains and growth opportunities. This position requires high energy, strong leadership presence, and a passion for Goodwill's mission.

Essential Duties and Responsibilities
- Develop and execute operational plans aligned with organizational priorities, budget goals, and growth objectives.
- Lead day-to-day operations across assigned functions to ensure consistent execution and service reliability and operational efficiency.
- Oversee donation flow, transportation, warehouse operations, recycling, outlet operations, and related logistics.
- Establish, implement and sustain standard operating procedures, standard work, and audit routines to drive consistency and accountability
- Monitor key performance indicators (KPIs) across productivity, service, donation activity, expense control, and throughput to identify gaps and drive corrective action.
- Take prompt corrective action when performance fall below expectations.
- Lead regular operating reviews, assign follow-up actions, and ensure accountability through consistent management cadence.
- Ensure staffing, scheduling, and labor deployment are aligned with operational demands.
- Recruit, onboard, train, coach, evaluate, and discipline team members in accordance with company policy.
- Develop managers and supervisors through coaching, performance management, and succession planning.
- Conduct regular field inspections to verify safety, housekeeping, inventory accuracy, dock flow, and operational standards.
- Manage labor planning, expenses, budgets, vendors, service providers, and supply partners to ensure service quality and cost effectiveness and operational readiness.
- Lead continuous improvement efforts to reduce waste, improve service, and increase operational capacity.
- Provide operational updates, insights, and recommendations to executive leadership.
- Perform other duties as assigned

Qualifications

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education
Bachelor's
Experience
7 years related experience and/or training.
Management Experience
5 years related experience and/or training.
Skills
- Spreadsheet
- Word Processing/Typing
- Contact Management
- Payroll Systems
- Presentation/PowerPoint
- Software Databases
- Human Resources Systems
- Planning, organizing, and project management skills.
- Supervisory Experience
- Decision Making
- Team building and Management
- Excellent communication and presentation skills.
- Ability to multi-task, shift priorities, and handle high-pressure time sensitive situations.
- Strong interpersonal skills
- Able to work independently
- Critical Thinking Skills
Required Certificates, Licenses, Registrations
Valid driver's license
Preferred Certificates, Licenses, Registrations
Mental Demands
HIGHLY INTENSE MENTAL DEMAND. Continual involvement with strategic and operational management functions which relate to both the short-term and long-term time periods.
Analytical Ability / Problem Solving
DIRECTED. Supervisory and/or professional skills using structured practices or policies and directed as to execution and review. Interpolation of learned things in moderately varied situations where reasoning and decision-making are essential.
Responsibility for Work of Others
Depending on the role, this position may include responsibility for leading or supervising the work of others in accordance with the organization’s policies and applicable laws. When applicable, responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
5-8
Working Conditions
Outside or inside working environment, wherein there are potential hazardous working conditions and life threatening situations exists (fire, chemicals, electrical sources, heights, dangerous people, etc.) part of the time.
Physical Demand
SEMI-REPETITIVE, LOW PHYSICAL: SEMI-REPETITIVE type work which requires PERIODS OF CONCENTRATION FOR VARIED TIME CYCLES as prescribed by the tasks.

Additional Information
Success Measures
·Assigned functions meet or exceed goals for productivity, service, expense control, donation support, recycling recovery, and outlet performance.
·KPIs are reviewed consistently, and performance gaps are addressed through clear follow-up and timely escalation.
·Managers and supervisors are developed, held accountable, and strengthened over time.
·Safety, compliance issues, preventable losses, and operational control failures are reduced through active oversight.
·Warehouse housekeeping, inventory accuracy, dock flow, and supply readiness support safe and efficient execution.
·Operating standards are visible, understood, audited, and sustained across assigned areas.
Additional Expectations:
·Ability to work in warehouse, production, and outdoor environments with varying temperatures and conditions.
·Ability to lift up to 50 pounds occasionally.
·This position requires approximately 30%–40% in-state travel, with occasional overnight and out-of-state travel. Must be able to travel independently between multiple locations and work a flexible schedule, including early mornings, evenings, weekends, and holidays as business needs require.
·Must successfully complete and maintain an acceptable background check and Motor Vehicle Record (MVR) in accordance with company policy.
·Must comply with all company policies, procedures, and regulatory requirements.
Competencies/Skills
Strong leadership and people management skills, including the ability to set expectations, coach others, and hold teams accountable.
Strong operational and business judgment with the ability to balance mission, service, compliance, and financial performance.
Ability to analyze reports, dashboards, and trends and turn information into action.
Strong problem-solving, prioritization, decision-making, and communication skills.
Ability to lead through change and improve performance across multiple teams and functions.
Working knowledge of Microsoft Office, including Excel and Word.
Accountability and follow-through
Operational discipline
Financial and business acumen
Data-driven decision-making
Continuous improvement mindset
Safety, security, and compliance focus
Customer and donor service orientation
Planning and execution