Henry Seymour (part of the Jensten Group) has an exciting opportunity to join our well-established team in Sutton as an Operations & Digital Process Manager.
Our Henry Seymour division is a friendly, collaborative team of 20+ professionals. This role sits within our successful and growing Digital Schemes division, where you'll manage 4 direct reports and play a key role in driving operational performance, customer outcomes, and innovation.
We're looking for a hands-on leader with a strong interest in digital distribution and operational excellence. This opportunity would suit an experienced Operations Manager or an ambitious Team Leader/Team Manager who is already leading people, managing operational activities, and driving performance, and is now ready to take the next step into a broader operational management role.
You'll have the opportunity to influence business performance, lead continuous improvement initiatives, shape customer journeys, and develop high-performing teams within a growing and supportive business.
This role is offered on a hybrid basis, with 3 days in our Sutton office and 2 days working from home.
· Ensure service levels are agreed and consistently achieved across new business conversion, servicing of existing accounts and retention of renewals, in line with business procedures and regulatory requirements.
· Constantly review processes and procedures to ensure efficiency and an optimal client experience, including managing complaints and escalations.
· Oversee and continuously improve the business telephony system and performance, ensuring optimal call quality, effective monitoring of advisors, and strong operational control to support service standards.
You're a proactive, detail-oriented leader with a genuine interest in how digital distribution can support business performance and customer outcomes.
Whether you're already operating in an Operations Management role or are currently a Team Leader or Team Manager looking to step into your first dedicated operational management position, you'll be passionate about leading people, improving processes, and delivering results.
When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:
Jensten is one of the UK’s leading insurance intermediary groups, known for putting clients and people first. Since launching in 2018, we’ve built a standout business in a crowded marketplace — combining scale, deep technical expertise and entrepreneurial spirit.
Operating through six specialist divisions — Network Broking, Regional Broking, Schemes Broking, Specialist Lines, London Market Broking and Underwriting — we deliver tailored insurance solutions directly to clients and through a network of trusted third‑party broking partners.
Thanks to strong organic growth and a strategic acquisition programme, Jensten is now a Top 10 Independent Broker, placing more than £650 million GWP into the market. We employ around 1,000 colleagues across 35 locations and support 85 entrepreneurial franchise holders nationwide.
Our purpose — “Protecting today, empowering tomorrow” — reflects the role we play for our clients, our communities and each other. Our people bring this to life every day through our values: Caring, Curious, Skilled and Bold.
We sit in a unique space between large consolidators and local brokers — big enough to offer capability and influence, yet agile enough to maintain the culture, autonomy and client focus of a truly independent business.
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Jensten is the connected broker of scale, delivering superior outcomes for commercial, corporate and personal clients through our advisory and service capabilities, supported by our expertise in product and distribution. Jensten continues to experience an exceptional rate of growth, is a highly effective acquirer and one of the UK’s fastest-growing brokers.
