Job Description

Operations Department - Director of Hospital Operations
BASIC PURPOSE OF THE JOB
The Director of Hospital Operations provides strategic and operational leadership for patient flow, capacity management, care progression, and throughput initiatives across the acute care hospital. This position is accountable for optimizing the movement of patients from admission through discharge, improving access to care, maximizing bed utilization, reducing avoidable delays, and enhancing operational efficiency while maintaining the highest standards of patient safety and quality.
The Director works collaboratively with Nursing, Medical Staff, Case Management, Emergency Services, Perioperative Services, Diagnostic Services, Environmental Services, and Post-Acute Care partners to create a seamless patient flow model that supports organizational goals and community access needs.
JOB REQUIREMENTS
Minimum Education
• Bachelor's degree in Nursing, Healthcare Administration, Business Administration, Operations Management, or related field
• Master's degree in Healthcare Administration (MHA), Nursing (MSN), Business Administration (MBA), or related field (preferred)
Minimum Work Experience
• Minimum 5 years leading patient flow, hospital operations, case management, nursing operations, or care progression initiatives
Required Skills, Knowledge and Abilities
▪ Patient flow, throughput, and capacity management
▪ Performance improvement and change management leadership
▪ Project management and implementation of complex operational initiatives
▪ Regulatory compliance and accreditation readiness
▪ Principles of patient throughput, care progression, and capacity management
▪ Ability to communicate, build and sustain collaborative relationships across clinical and non-clinical departments