Job Description

About the role: Full-time, permanent, hybrid role- based out of our Adelaide, Brisbane or Toowoomba Head Offices.

We’re looking for a motivated and detail-oriented Operations Delivery Analyst- Financial Claims Scheme (FCS) to join our Operations Delivery team. In this role, you’ll play a key part in delivering strategic initiatives that support the organisation’s compliance with APS 910 Financial Claims Scheme requirements, while also contributing to broader operations transformation activities.

This is a dynamic role where you’ll have the opportunity to work across project delivery, business analysis, and change management to support key initiatives across the Operations division. You’ll be responsible for delivering components of the Financial Claims Scheme (FCS) program of work, supporting the organisation’s ability to test and demonstrate operational readiness, while also contributing to migration, integration, and process improvement initiatives.

Working closely with stakeholders across the business, you’ll help ensure initiatives are delivered on time, aligned to governance frameworks, and support strong risk and compliance outcomes.

Your responsibilities will include:

• Supporting the delivery of initiatives aligned to APS 910 Financial Claims Scheme (FCS) requirements
• Managing and delivering assigned initiatives across business analysis, project delivery, and change activities
• Monitoring and reporting on project status, risks, and outcomes to stakeholders
• Supporting FCS testing activities and operational readiness across core banking platforms
• Facilitating workshops to define scope, requirements, and business processes
• Identifying risks, dependencies, and opportunities for improvement across initiatives
• Contributing to process integration, migration activities, and continuous improvement
• Ensuring adherence to governance, risk, and compliance frameworks across all work

About you:

You’re a proactive and analytical professional who enjoys working across complex initiatives and collaborating with a wide range of stakeholders.

You will bring:

• Experience in project delivery, business analysis, or change management (ideally 2+ years)
• Exposure to financial services, banking operations, or risk and governance environments
• Strong analytical skills with the ability to interpret data and inform decisions
• Experience working with regulatory or compliance frameworks (APS 910 or similar highly regarded)
• Excellent stakeholder engagement and communication skills
• Strong organisational skills with the ability to manage competing priorities
• A continuous improvement mindset and the ability to identify efficiencies

Why you’ll love working with us:

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

• Flexibility and hybrid working arrangements
• Supportive and engaging team culture
• Structured induction and onboarding, including familiarisation with the Financial Claims Scheme program of work and ways of working
• Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
• Advance your career with training, study support, and project opportunities.
• Competitive leave benefits that empower employees to take time for themselves and loved ones.
• Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
• Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
• Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank.

We have over 700,000 customers and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contact centre and branches across five states.

With a vision ‘To deliver positive change through banking’, People First Bank serves customers and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click Apply now and submit your application, including a cover letter and current resume by EOD Wednesday 29th April 2026

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process.