Job Description

If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, recognizes, and rewards great work.

Our team focuses on order to cash lifecycle for Microsoft products and services. We manage pre-sales processes through pipeline management, ensuring successful close to secure revenue while optimizing deal management processes in partnership with the field.

About the Role:

Operations Deal Managers are trusted advisors to the Sales team, focusing on pipeline management and the de-risking of deals. The team’s goal is to enable world class operational deal management throughout the deal lifecycle to give selling time back to the field, increase deal velocity, improve forecast predictability, and support successful business outcomes.

Responsibilities

• Serve as a trusted advisor for deal management in assigned markets.
• Stakeholder management: Develop impactful relationships with Sales, Operations and other business stakeholders to deliver a best-in-class deal management experience and maximize revenue booked.
• Collaborate with field/subsidiary Sales and Licensing stakeholders on pipeline management, including creating and managing workback plans, tracking deal status and arrivals.
• Communicate skillfully to align expectations with field/subsidiary Sales and Licensing stakeholders on critical deals, especially at month-end and quarter-end.
• Provide accurate deal and order volume forecasts.
• Partner with relevant teams to ensure adequate credit capacity to support the deal pipeline.
• Maintain deep understanding of current business processes, policies and tools that impact deal velocity and leverage internal relationships to de-risk complex and transformational deals.
• Apply policy and program knowledge to provide deal consultancy and guidance throughout the deal lifecycle.
• Drive operational excellence through process improvement, risk mitigation, and execution discipline.

Qualifications

Basic Qualifications:

• Bachelor's Degree in Business, Operations, Finance or related field.
• 4+ years work experience in program management, process management, process improvement, business operations, sales operations, or related disciplines.
• Must have verbal and written business proficiency in English.

Preferred Qualifications:

• Good understanding of licensing models.
• Good understanding of sales excellence processes.
• Ability to understand data models and perform trend analysis.
• Strong focus on tactical action and strategic thinking with commitment to identifying opportunities for improvement, working with little supervision, and driving consensus.
• Strong prioritization skills and proven problem-solving abilities to manage uncertainties while handling multiple priorities, particularly when confronted with time-sensitive issues that require collaborative evaluation and resolution across team boundaries.
• Excellent presentation skills and ability to engage senior leaders.
• Strong work ethic with the ability to multi-task and prioritize.
• Passion for technology, innovation and leading change. A growth mindset is essential.
• Process and project management skills and experience.
• Experience leveraging AI, Copilot, automation, and citizen development capabilities to improve operational efficiency, enhance decision-making, and drive business outcomes.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.