Job Description

Operations Customer & Logistics Coordinator (f/m/d), Düsseldorf

Department: Operations

Employment Type: Full Time

Location: Düsseldorf

About the company:At Upway, we are making electric mobility accessible to everyone. We are building the largest marketplace for reconditioned e-bikes, offering consumers the widest choice of ebikes, at a great price and with the peace of mind of professional reconditioning and warranties. By executing fast on our mission, we will accelerate the transition to greener ways of moving around, whilst reducing the amount of waste as we extend e-bikes’ lifecycle. We are excited to bring this vision to life and to play our part in addressing some of today’s biggest environmental challenges.

Upway is hiring an Operations Manager among its Launch Operations team in Düsseldorf. The Operations team’s role is to create the largest and highest-quality e-bike offering for Upway shoppers, by sourcing the best e-bikes, refurbishing them and delivering them to their new owner in a seamless customer experience.

The Operations Manager will be responsible for owning entire parts of operational flow, managing teams in our warehouse, building processes to optimize operations, analyzing data to understand and bridge gaps, and working closely with the rest of the company to provide best in class experiences to customers.

Your Mission

Customer Experience & Technical Handover Welcome customers during bike drop-offs. Perform a short (5-minute) technical triage, checking frame, motor, and battery. Hand over sold bikes to their new owners via Click & Collect

Logistics & Route Planning Plan and coordinate daily and weekly pickup routes across the NRW region. Continuously optimize routes to reduce empty mileage and improve efficiency

Carrier Management Act as the main point of contact for external logistics partners handling long-distance shipments

Upcenter Management Organize and manage the check-in area within the Upcenter. Ensure all digital records (e.g. serial numbers, customer data) are accurately and completely maintained in the system

What We’re Looking For

Logistics mindset: You have a natural talent for planning and organization, always thinking two steps ahead when it comes to routes and schedules

Service mindset: You enjoy interacting with people and remain calm, friendly, and professional—even during busy periods

Technical interest: You don’t need to be a professional mechanic, but you have a general interest in bikes and e-bikes

Bilingual: You communicate confidently in both German and English—whether speaking with logistics partners on the phone or customers in person

Problem solver: Whether a driver is stuck in traffic or a customer has a question, you proactively find quick and effective solutions with a positive attitude

Why Join Us

• At Upway, we strive to attract and retain top talents by offering a competitive compensation package that includes a generous stock option plan Stock options give you the right to buy shares at a fixed price, so as Upway grows in value, so does your stake. It’s a long-term opportunity to build wealth and purpose, side by side.
• You will benefit from a 15% discount on an e-bike from our shop per year.
• You will receive public transport support to make commuting simpler and more sustainable, as well as phone allowance + brand new Macbook to work away
• You will operate in an environment where you can take as much responsibility as you are able to handle This will present great learning and growth opportunities.
• You will work on a great product. Electric and sustainable mobility will be ever present in your day-to-day, and you’ll become an expert in these topics.
• You will enjoy exclusive offsites and team events to make time to connect and enjoy.

Ready to Ride?

• Apply now via our platform. Feel free to include links to past campaigns, growth results, or anything you're proud of. Don’t meet 100% of the criteria? That’s okay. If you're excited about the role and our mission, we’d still love to hear from you.

We believe diverse teams build better companies. We encourage applications from people of all backgrounds, identities, and experiences. If you see yourself in this role – even if you don’t meet every point – please reach out.

Let’s make e-bikes the new normal. Join Upway.