Job Description

The Operations Credit Bureau Dispute Unit Analyst is a senior position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel

• Manage occasionally complex and varied issues with significant departmental impact

• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function

• Provide evaluative judgment based on analysis of information in complicated and unique situations

• Ensure essential procedures are followed and contribute to the defining standards

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 12 to 18 years of experience with background in Operations - added advantage - US Collections Operations experience.

• Extensive knowledge of the US Banking / collections / Bankruptcy.

• Leadership skill with a specific focus on transformation initiatives, with an eye for detail in risk and control

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

• Proven organization and time management skills

• Consistently demonstrates clear and concise written and verbal communication skills

• Experience in Collections OR Recovery (NAM or US) AND Credit - Bureau/score, US working hours, Affidavit filing, settlement, Notice on nonpayment

Education:

• Bachelor’s degree/University degree or equivalent experience

• Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

------------------------------------------------------

Job Family Group:

Operations - Core

------------------------------------------------------

Job Family:

Operations Support

------------------------------------------------------

Time Type:

Full time

------------------------------------------------------

Most Relevant Skills

Please see the requirements listed above.

------------------------------------------------------

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

------------------------------------------------------

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi

View Citi’s EEO Policy Statement and the Know Your Rights poster.