Job Description

Your opportunity

We're looking for an organised, proactive and customer-focused Operations Coordinator to play a pivotal role in keeping our Westfield Doncaster destination operating at its best.

In this role, you will coordinate maintenance activities, contractor services and day-to-day operational requirements, ensuring a safe, well-maintained and welcoming environment for customers, retailers and stakeholders. Your ability to anticipate issues, manage competing priorities and build strong relationships will contribute directly to the overall performance of the destination.

This role is ideal for someone who enjoys variety, thrives in a fast-paced environment and takes pride in delivering exceptional operational outcomes.

Day-to-day you will be required to:

• Coordinate maintenance requests and operational activities to ensure timely and efficient service delivery.
• Manage and monitor contractors to ensure work is completed safely, professionally and in line with agreed service standards.
• Support the smooth day-to-day operation of the destination, minimising disruption to customers, retailers and centre teams.
• Identify operational risks, maintenance issues and service gaps, escalating and resolving matters proactively.
• Maintain accurate operational records, systems and reporting to support compliance and informed decision-making.
• Respond to stakeholder enquiries and requests, providing a high level of customer service and communication.
• Assist in coordinating works, projects and planned maintenance activities.
• Support continuous improvement initiatives that enhance operational efficiency and service delivery.
• Partner closely with the Assistant Facilities Manager, providing strong operational coordination and support.

This role is full time permanent positions, based onsite at Westfield Doncaster.

What sets you apart

You are a highly organised coordinator who enjoys solving problems, building relationships and making things happen.

You'll bring:

• Experience in operations, facilities, property, retail, hospitality or a similar service-driven environment.
• Exceptional organisation and prioritisation skills.
• Strong stakeholder management and communication abilities.
• The ability to coordinate multiple tasks and contractors simultaneously.
• A proactive approach to identifying and resolving issues.
• High attention to detail and accuracy in reporting and administration.
• A customer-centric mindset and commitment to delivering quality outcomes.
• Proficiency across Microsoft Office and operational management systems.

About us

Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.

We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.

With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.

We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at scentregroupcareers@scentregroup.com

We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.

Discover more about working with us

Applications close: Thursday, 16th July 2026