Job Description

We’re looking for an experienced, hands-on operations professional to help coordinate workflows and initiatives across different areas of our business.

This is a multifaceted role that may support customer operations, process improvement, and other cross-functional initiatives. You’ll work with both business and technical teams to keep priorities moving, resolve issues, improve processes, and ensure strong follow-through.

What You’ll Do

• Coordinate workflows and initiatives across different areas of the business.
• Support customer-related operations, including onboarding, ongoing customer needs, and retention initiatives.
• Work across teams such as Sales, Accounting, Operations, and technical teams to resolve issues and move priorities forward.
• Track priorities, blockers, follow-ups, and next steps.
• Identify operational gaps and help determine the right people or resources needed.
• Build and improve processes as business needs evolve.
• Follow issues and commitments through to completion.
• Provide clear, concise updates on progress and outstanding items.

Requirements

What We’re Looking For

• 5+ years of professional experience, including substantial hands-on business operations experience.
• Previous experience as an Operations Manager, Operations Lead, Business Operations Manager, General Manager, or comparable hands-on operations role.
• Experience working in an established business environment involving multiple teams, functions, and priorities.
• Strong cross-functional coordination and problem-solving experience.
• Demonstrated experience owning workflows or initiatives from start to finish.
• Experience improving processes and ensuring consistent follow-through.
• Comfortable working with both business and technical teams.
• Clear, concise professional communication.

Benefits

• CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
• Fully remote