Job Description

We’re looking for an experienced, hands-on operations professional to help oversee the workflows that support our customers from onboarding onward.

This role is best suited to someone with substantial experience directly managing or leading business operations — coordinating people, processes, priorities, and cross-functional work while remaining closely involved in day-to-day execution.

This is a hands-on role focused on keeping customers successful, improving processes, resolving operational issues, and making sure commitments don’t fall through the cracks. This is not an executive or strategy-only position.

What You’ll Do

• Coordinate the customer journey from onboarding and training through ongoing support and retention.
• Follow up with customers, identify pain points, and make sure issues are carried through to resolution.
• Coordinate issues involving Sales, Accounting, Software, integrations, or licensing, bringing the right people together and keeping ownership clear.
• Manage operational priorities, dependencies, blockers, and next steps across multiple teams.
• Build and improve business processes rather than simply following existing ones.
• Identify operational gaps, ask the right questions, and determine who needs to be involved.
• Use customer feedback and operational information to identify opportunities for improvement.
• Provide clear, concise updates and help keep operations organized end-to-end.

Requirements

What We’re Looking For

• 5+ years of professional experience, including substantial hands-on experience directly managing or leading business operations.
• Previous experience as an Operations Manager, Operations Lead, or in a comparable hands-on operations role with meaningful ownership of day-to-day operations.
• Experience coordinating people, processes, priorities, and cross-functional dependencies.
• Experience owning operational workflows or projects from start to finish and being accountable for the outcome.
• Demonstrated experience improving processes, resolving operational issues, and following through until completion.
• Experience working across different internal teams and priorities.
• Clear, concise professional communication.
• Interest in a stable, long-term, hands-on operations role.

This Role May Not Be the Right Fit If Your Experience Is Primarily:

• Sales, business development, or account management.
• Customer success or frontline customer support without broader operational ownership.
• Administrative or project coordination without responsibility for broader business operations.
• Executive or strategy-focused leadership without recent hands-on operational execution.

Benefits

• CAD $80,000 annual salary plus up to CAD $10,000 annual bonus
• Fully remote