Job Description

Operations Coordinator–Projects, Industrial & Production Services

IN OFFICE - FULL TIME

HTM Group | Honolulu, Hawaii

BUILD YOUR FUTURE WITH HTM GROUP

Join HTM Group as an Operations Coordinator supporting our Projects, Industrial, and Production Services divisions.

This position helps coordinate customers, office personnel, project managers, sales teams, and field crews to keep projects, service requests, and daily operations organized and moving efficiently.

We're looking for a dependable, detail-oriented individual who enjoys solving problems, communicating with people, and ensuring work is completed accurately and on schedule.

WORK SCHEDULE

Monday–Friday 7am-4pm

KEY RESPONSIBILITIES

• Answer customer calls, respond to messages, and provide professional customer service.
• Assist customers with service information, scheduling, and next steps.
• Create and maintain customer accounts, jobs, and work orders.
• Schedule estimates, site visits, crews, equipment, deliveries, and services.
• Coordinate schedules among customers, project managers, sales teams, and field personnel.
• Maintain accurate company schedules and calendars.
• Update customer and job information in CRM and ERP systems.
• Track projects, orders, and customer requests from initiation through completion.
• Prepare project paperwork, supporting documents, and job files.
• Process Certificates of Insurance (COIs).
• Collect project information, photographs, documents, and required approvals.
• Organize completed work documentation for billing.
• Communicate schedule changes, job updates, and operational priorities.
• Support daily office and operations activities across departments.

QUALIFICATIONS & EXPERIENCE

• Previous experience in administration, customer service, scheduling, dispatch, or office support.
• Strong written and verbal communication skills.
• Professional attitude and customer service abilities.
• Excellent organization, attention to detail, and time management.
• Ability to manage multiple priorities in a fast-paced environment.
• Comfortable using computers and learning new software.
• Experience with CRM, scheduling, or business management software preferred.
• Ability to work independently and collaboratively.
• Dependability, adaptability, and willingness to learn.
• Experience in construction, service, manufacturing, or operations helpful; training available.

COMPENSATION & BENEFITS

• PAY: $26.00 Hourly
• Weekly pay
• Company-paid medical and dental coverage for employee and family.
• 80 hours of annual PTO
• 10 paid holidays
• Birthday pay after one year
• Company-paid life insurance
• 401(k) with company match up to 4%; profit sharing

ABOUT HTM GROUP

HTM Group provides diversified services across construction, civil site work, environmental services, transportation, manufacturing, and specialized trades throughout Hawai-i. Our companies include HTM Contractors, Inc., HTM Services, Hawaii Works, Inc., HI Waste MFG, Firewood Hawaii, and HI-LUX Customs.

OUR MISSION & VISION

Mission: To provide quality diversified services in Hawaii. By working safe, communicating, and completing your project in a timely manner through teamwork.

Vision: To be the most sought out after diversified service contractor in the State of Hawaii. Known for our knowledge and using the most cutting-edge equipment in the market to complete any challenging projects that come our way.

Company Culture:

• Humble - We learn, not brag
• Teamwork - We've got each other's backs
• Accountability - We own what we say and do
• Solution-Driven - We fix problems, not complain about them
• GWC: We hire people who Get it, Want it, and have the Capacity to do it

HOW TO APPLY

Apply through the HTM Group careers portal or in person at:

HTM Group

130 Ohe Street, Honolulu, HI 96813

Office Hours: Monday–Friday, 7:00 AM–4:00 PM

EQUAL OPPORTUNITY EMPLOYER

HTM Group is an Equal Opportunity Employer. Employment decisions are made without discrimination based on any status protected by applicable federal or Hawai-i law.