As an Operations Coordinator, you will apply your extensive knowledge and advanced skills to tackle complex operations and administrative challenges. You will find solutions to sophisticated problems and contribute significantly to maintaining and improving operational performance.
This is a full-time permanent position, based in Menara Great Eastern 2, Jalan Ampang, Kuala Lumpur (hybrid working, working from home 3 days per week).
ABOUT THE ROLE
Lead and implement improvements in order processing and fulfillment.
Coordinate end-to-end order fulfillment to ensure accurate, timely delivery to customers.
Liaise with warehouses, logistics partners, and internal teams to resolve fulfillment issues.
Govern and maintain product and customer master data ensuring accuracy in compliance with data standards.
Support product operations including new product setup and maintenance
Foster strategic relationships with internal stakeholders and vendors
Ensure product and fulfillment data is accurate, complete, and aligned across systems.
Implement and support high-impact process improvements.
Develop comprehensive, detailed operational reports, forecasts and documentation.
Act as a key point of contact for fulfillment, master data, and product-related operational queries.
Support operational and system projects across the region, including enhancements, process changes, and readiness activities.
Occasional work on public holidays may be required to support business operations; time off in lieu will be granted accordingly.
ABOUT YOU
Candidate must possess at least a diploma/degree in a related field
Exceptional organisational and time management skills
Excellent verbal and written English communication skills
Excellent attention to detail
Able to work independently with minimal supervision as well as collaboratively within a team environment.
Supply Chain Optimization: Enhance logistics and supply chain processes.
Comprehensive Reporting: Develop detailed and actionable reports.
Strategic Planning: Contribute to high-level operational strategies.
Cross-Functional Coordination: Lead and manage multi-department initiatives.
Complex Problem-Solving: Find solutions to the most challenging operational issues.
Experience working with stakeholders (internal and external) to resolve issues
Experience with Office 360 tools, including Word, Excel, Outlook and Teams
Experience working with Salesforce and SAP is an added advantage
WHAT WE OFFER
Hybrid Work Arrangement & Work from Anywhere
Medical Insurance for you and spouse
Learning and Development Program
Paid Leave and volunteer leave
Wellness Program
ABOUT US
Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,100 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands. More at www.wolterskluwer.com
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer (EURONEXT: WKL) is a global leader in information, software solutions, and services for professionals in healthcare; tax and accounting; financial and corporate compliance; legal and regulatory; corporate performance and ESG. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with technology. Wolters Kluwer reported 2024 annual revenues of €5.9 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 21,000 people worldwide. The company is headquartered in Alphen aan den Rijn, the Netherlands.
Equal Opportunity Employer
To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.
All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.
Beware of Recruitment Fraud! 🔒
Scammers may pose as Wolters Kluwer, offering fake job opportunities and requesting personal info or payments. Protect yourself:
- Apply only via our secure Workday hub on our Careers page.
- Our recruiters never ask for banking info or payments.
- We don't use public email accounts (e.g., Hotmail, Yahoo, Gmail).
Report suspected fraud: thirdpartyincident@wolterskluwer.com. If you've made a payment, contact local authorities.
Read more here - https://careers.wolterskluwer.com/en/recruitment-fraud-alert
