Job Title: Operations Coordinator, Lead
Work Place Flexibility: Onsite
Legal Entity: Entergy Services, Inc.-ESI (OLD)
/ Purpose
This position is responsible for directing, scheduling, training, and developing Distribution Control Center Operators to ensure the safe, reliable, and customer-focused operation of the electric distribution system. The role entails providing leadership in daily operations, emergency response, and continuous improvement initiatives, while fostering a culture of safety, accountability, and operational excellence. Additionally, the responsibilities include planning, scheduling, drafting, and executing orders for both planned and unplanned outages, as well as substituting for operators or the Supervisor at the discretion of DOC Leadership.
Job Duties/Responsibilities
• Direct and monitor daily activities of distribution operators to ensure safe and efficient system operations
Ensure accurate and timely execution of switching operations and outage restoration using ADMS/OMS/DMS platforms.
• Review and validate outage data for accuracy and completeness.
Provide active support for Distribution Operations Center (DOC) functions by performing Operator or Supervisor duties as needed, particularly during peak demand periods, emergencies, or at the discretion of DOC Leadership.
• Design, deliver, and evaluate on-the-job and simulator-based training programs to enhance operator proficiency.
Maintain training documentation and ensure compliance with internal standards and regulatory requirements.
• Mentor and coach operators to support career development and performance improvement.
Provide day-to-day leadership and guidance to the operator team.
Promote a culture of accountability, teamwork, and continuous improvement, and actively contribute to safety meetings and stand-downs by reinforcing these core values and principles.
Champion a strong safety culture by enforcing safety protocols and Human Performance (HU) and engineering tools.
Identify and mitigate operational hazards and ensure compliance with all applicable safety regulations.
• Lead or support storm and emergency restoration efforts within assigned and neighboring areas.
Coordinate with internal teams and external stakeholders during critical events.
Collaborate with engineering, field operations, and customer service teams to resolve issues and improve service reliability.
Communicate effectively with internal and external stakeholders to support operational goals.
Required to participate in the rotational on-call schedule as part of the DOC leadership team.
Minimum education required of the position:
Minimum of 7 years of professional work experience.
Strong understanding of electric distribution systems and control center operations.
Proficiency with ADMS, OMS, SCADA, and related technologies.
Excellent leadership, communication, and organizational skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong decision-making and problem-solving abilities.
Commitment to safety, customer service, and operational excellence.
Demonstrated ability to lead and influence teams, drive process improvements, and foster a diverse and inclusive workplace.
Preferred: Experience in Distribution, Transmission, or Substation operations.
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Know Your Rights: Workplace Discrimination is Illegal
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South – energy that would power the lives of people and communities.
Today, we own and operate one of the cleanest large-scale U.S. power generating fleets including more than five gigawatts of carbon-free nuclear capacity, a fleet of highly efficient gas resources, and a fast-growing portfolio of renewable resources.
The nearly 12,000 men and women of Entergy deliver electricity and gas services to 3 million utility customers in Arkansas, Louisiana, Mississippi and Texas, generating annual GAAP revenues of $13.8 billion. Headquartered in New Orleans, we continue to play a driving role in the economic growth of the Gulf South.
Our work matters. That’s been true for more than 100 years. And as we look to the next century, we remember the constant that bridges our past and future: We Power Life.
Fast Facts:
Entergy currently has a 90% rating on the 2022 Corporate Equality Index released by the Human Rights Campaign Foundation. This score places Entergy among the top energy and utility companies in the survey.
With roots in the Gulf South region for more than a century, Entergy is a recognized leader in corporate citizenship, delivering more than $100 million in economic benefits to local communities through philanthropy and advocacy efforts annually over the last several years.
With a total of 44 awards from EEI for its restoration and mutual-assistance work, Entergy remains the only utility company to have won either EEI's Recovery or Assistance Award, or both, every year since the awards began in 1998.
