Job Description

OPERATIONS COORDINATOR I

Job Type: Full Time
Location: Manila, Philippines
Reporting to: Manila Operations Team Lead
Role Type: Replacement
Salary: Php 22,000

Job purpose:

As an Operations Coordinator, you will play a crucial role in ensuring the smooth execution of travel reservations and itinerary management. You will be responsible for handling supplier communications, confirming bookings, maintaining accurate travel records, and providing timely updates to clients and travel advisors. Your keen attention to detail and ability to manage multiple tasks efficiently will help optimize operations and enhance the overall travel experience.

What will be your key responsibilities?

1. Manage daily reservations, ensuring prompt and accurate confirmations and modifications with suppliers.
2. Communicate passenger details to suppliers and ensure itinerary components are properly coordinated.
3. Verify and provide product details along with client manifests to facilitate itinerary confirmations.
4. Liaise with Product and other teams to ensure smooth coordination of travel arrangements.
5. Oversee confirmation processing, itinerary adjustments, and follow-ups for outstanding bookings.
6. Perform final quality checks on itineraries to ensure accuracy before completion.
7. Handle supplier communication, including follow-ups for confirmations & documentation requests.
8. Maintain an organized electronic filing system, ensuring all confirmations and correspondence are accurately recorded in emails and booking systems.
9. Advise travel agents and clients on destination requirements, policies, & necessary trip details.
10. Ensure efficient client and supplier communication, guaranteeing responses within 24 hours.
11. Stay informed on tour updates, seasonal adjustments, and supplier changes, proactively communicating updates to clients.
12. Facilitate the timely distribution of travel documents upon receipt of necessary client information.
13. Maintain up-to-date travel records, including itineraries, bookings, and invoices, ensuring data integrity.

What are we looking for?

• At least 1 year of experience in the Travel Industry, preferably in Operations.
• Excellent attention to detail and accuracy in data management.
• Ability to work efficiently in a fast-paced environment, multitask, and adapt to changing priorities.
• Good interpersonal skills.
• Excellent analytical and problem-solving skills.
• Excellent verbal & written English communication skills.
• Ability to work cross-functionally with various teams.
• Proficiency in Microsoft Suite, particularly Excel or Gsheet.
• Experience with Perseus, HubSpot or other travel industry platforms is a plus.
• Positive and proactive attitude with a process improvement mindset.

What can you expect from Goway?
Imagine working for a company where your career feels like an adventure. At Goway, you’ll join a global community that supports one another:

• We offer a competitive salary accompanied by performance incentives, and we place real importance on time away from work, such as paid personal days for when life calls for them and your birthday off each year.
• Your future matters to us, so we match your RRSP contributions and provide comprehensive medical, dental, and vision coverage.
• Our commitment to professional growth means you’ll have access to continuous learning and industry-leading training that keeps you at the forefront of travel innovation.
• Travel is in our DNA, so you’ll enjoy exclusive perks and discounts on worldwide getaways.
• Since we operate across Toronto, Vancouver, Los Angeles, Manila, Sydney, and beyond, you’ll collaborate across cultures and shape a career path that reflects your ambitions.
• Goway is an equal-opportunity employer. We celebrate differences and are committed to fostering an inclusive workplace for everyone. We appreciate every applicant’s interest. Please be advised that only those selected for an interview will be contacted.

How to Apply:
If this role feels like your next step, click "Apply Now" to create your profile, upload your CV, and share a few details about yourself. Our talent team reviews every application, and if your experience aligns with our needs, we will reach out to set up the next step.

AI Screening Disclosure
To help us fairly and efficiently review applications, we use an automated screening process to assess responses to pre-determined questions. This initial step ensures all candidates are evaluated consistently. Qualified applicants will be reviewed by our recruitment team for further consideration.

Additional Notes
Goway Travel Ltd will retain applications, notifications, and records related to this posting for three years, reflecting our commitment to fair and equitable hiring practices.

Recruitment scams & fraud warning:
Please be aware of any suspicious emails or WhatsApp activity from individuals pretending to be recruiters or senior personnel at Goway Travel. We will never ask you to install an app during the recruitment process. If you receive a message of this nature, please ignore it and report it to Goway.

About Goway
Founded in Toronto in 1970 by Australian economist Bruce Hodge, Goway has evolved from a one-person dream into a family-owned global leader in tailor-made travel. With our headquarters in Toronto and hubs in Vancouver, Los Angeles, Sydney, and Manila, our team of over 700 talented employees designs travel experiences in more than 115 countries across all seven continents. We’re united by a passion for travel and are committed to doing the right thing: supporting diversity, equity, inclusion, and sustainable tourism that enriches local communities. Whether working remotely or side by side in one of our offices, we operate as one forward-thinking team, transforming wanderlust into life-changing adventures for our fellow Globetrotters. Discover more at goway.com.