Job Description

The Blue Box

Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories. With a heritage of design innovation and exceptional service, Tiffany & Co. is renowned as one of the world's most recognizable luxury brands.

Be a part of milestones in our customers' lives, represent the Tiffany brand and provide excellence in customer service. Our Pitt Street store is looking for a passionate and solutions driven professional to join the team as an Operations Coordinator.

A career as unique as you are

For many of our customers, a visit to Tiffany is something to be treasured. Whether they are pampering themselves with an indulgent treat or shopping for a memorable gift. They bring us their greatest dreams – of style, glamour and love – and it is our obligation to honor those dreams with grace and artful understanding.

Reporting to the Operations Team Manager, the Operations Coordinator will effectively oversee all aspects of Back of House, including coordination of the Merchandising, Customer Service and Client Services roles.

Responsibilities include:

• Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company's service quality standards using the approved Tiffany & Co. process guidelines and procedures.
• Ensure that all customer inquiries, via telephone, email or in person are being responded to in an appropriate and timely manner and completed to high standards of resolution following Tiffany & Co. established processes and procedures.
• Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
• Provide the highest standard of customer follow-up to support the development of client relationships.

In return, you will earn a very competitive salary, the opportunity for career development in an environment that recognizes growth, whilst receiving Tiffany designed training programs and the privilege of generous employee discounts.

The successful candidate will have:

• Minimum 1-2 years retail stock management/inventory control experience, preferably within the jewelry industry
• Problem solving ability
• Strong customer service ethics
• Excellent communication skills - verbal and written
• Solid attention to detail and problem-solving capabilities
• Strong interpersonal skills
• Proven multi-tasking experience with an ability to meet deadlines
• Advanced skills in MS Word, Excel and MIPS
• Flexible working availability, including evenings, weekends and public holidays

Blue Box. White Ribbon. That's a wrap