Job Description

Join us at Loadshift, an innovative tech-logistics company under the thirteen-time Webby award-winning Freelancer.com umbrella. As an Operations Coordinator, you will be delivering superior value to our clients with the main objective to grow accounts.

We’re looking for a dependable, proactive Operations Coordinator to join our Operations Team. You’ll take ownership of our weekend operations, ensuring critical freight continues moving seamlessly into the week. You'll be the trusted point of contact keeping customers supported and issues resolved in real time.

This is a great role for someone who enjoys solving problems, is confident on the phone, and likes working independently while still being part of a close, supportive team.

What You’ll Be Doing
Provide operational coverage (5 working days) 3 days throughout the week and 2 days on the weekend (with flexibility on which days you take off during the week). This is a full time permanent position.
Monitor active transport jobs and assist customers to keep loads moving
Communicate with shippers and carriers by phone and email to resolve issues
Escalate urgent matters and record weekend updates for the weekday team
Support the Operations team with admin and coordination tasks

What We’re Looking For
You’re confident speaking on the phone and enjoy helping people
You’re organised, dependable, and comfortable working independently on weekends
You can stay calm under pressure and think quickly to solve problems
You enjoy being part of a team and learning as you go
Bonus: Experience in logistics, admin, or customer service is a plus

Why Choose Loadshift?:

At Loadshift, we don't just value our employees - we celebrate them. We offer an inclusive environment that encourages growth and recognises achievements. Here's a snapshot of what you can expect:

• Participate in stimulating Weekly Town Halls featuring global presentations and open Q&A sessions with our CEO (he's an open book!).
• Fully stocked kitchens + yes we do have beer taps (and a bar with a killer view!)
• Fun events (we once built a soccer stadium in the office with two tonnes of turf).
• Located at Grosvenor Place - Home of Freelancer HQ, this iconic building and location with harbour views with weekly and complimentary classes, activities, events, promotions, competitions and deals.
• Make a Real Impact: Your work at Loadshift plays a vital role in improving lives globally.

Just when you thought it couldn’t get any better:

• Change lives every day – Everything we do as part of our jobs contribute to improving the lives of our users on a global scale. Our mission is to provide one billion jobs. Not many companies actually make a difference like Freelancer does in providing opportunity and income to people all around the world.
• Fast-track your career - We boast a meritocratic culture, renowned for hiring into senior roles from within and producing many business and product leaders in the technology industry.

Join Our Journey:

Help us shape the future of the freight industry. Apply today to be a part of our exciting journey! Only shortlisted candidates will be contacted. We're excited to meet you!