Job Description

Who You Are:

Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you!

Job Title: Operations Coordinator (Facility & Fleet Support – Tuscany Hub)
Location San Giovanni Valdarno, Tuscany, Italy
Reports To: Operations Lead (Tuscany Hub)

• As a full-time Operations Coordinator (Facility & Fleet Support) at Backroads’ Tuscany Hub, you will play a key role in executing the hands-on operational work that keeps our hub running efficiently.
• This role focuses on facility operations, warehouse execution, and fleet support, ensuring that our vans, trailers, equipment, and workspace are always operational and ready for use.
• You will work closely with the Unit Loads Coordinator and Fleet Coordinator, supporting critical activities such as van preparation, warehouse organization, Unit Load readiness, and facility maintenance.
• If you enjoy hands-on work, problem solving, and being at the center of operational execution in a dynamic environment, this role is a great fit.

Key Responsibilities

Facility & Warehouse Operations

• Maintain a clean, safe, and well-organized warehouse and operational spaces
• Execute daily warehouse activities including staging, storage, and material handling
• Support warehouse organization and continuous improvements to layout and usability
• Assist in maintaining proper storage standards for equipment and operational materials

Fleet Operations Support (Hands-On)

Perform hands-on fleet-related tasks, including:

• Van racking and unracking
• Trailer inspections and basic maintenance
• Hitch adjustments and vehicle configurations
• Support the onboarding of new vans:
• Picking up vehicles
• Coordinating decals application with external vendors
• Installing racks and preparing vans for operational use
• Ensure vehicles are physically ready and properly configured for Unit Loads and field operations

Unit Load Support

• Assist with preparation and execution of Unit Loads
• Support equipment staging, packing, and warehouse setup
• Assist Field Staff during load days and ensure smooth execution
• Ensure all materials are accessible, organized, and ready for transport
• Facility Maintenance & Improvements
• Perform small repairs and maintenance tasks using basic tools
• Identify and address facility issues proactively
• Support implementation of facility improvements and upgrades
• Work with external contractors when needed for small projects

Seasonal Operations (EOSM & Peak Periods)
Support End-of-Season Maintenance (EOSM), including:

• Equipment handling and organization
• Facility reset and preparation for the next season
• Assist with seasonal transitions and operational readiness

Collaboration & Team Support

• Work closely with Operations Coordinators and OpX team to support daily operations
• Contribute to a positive and efficient team environment
• Provide flexible support across operational priorities as needed

Qualifications

• Operations Experience: 1–3 years in warehouse, logistics, facility operations, or similar hands-on roles preferred
• Hands-On Skills: Comfortable with physical work, basic tools, and practical problem solving
• Driving Skills: Valid driver’s license; confident driving vans and handling trailers
• Practical Mindset: Reliable, proactive, and solution-oriented when facing operational challenges
• Organization: Able to manage tasks, keep spaces organized, and maintain operational standards
• Communication: Fluent English required; Fluent Italian preferred
• Physical Requirements: Able to lift up to 50 lbs and perform physically demanding tasks
  

About Backroads:

At Backroads we’re passionate about connecting our guests with so many of the most beautiful places in the world. We use our four-plus decades of expertise to create exceptional biking, hiking, and multi-adventure trips in over 50 countries for people wanting a deeper and richer travel experience. We travel on land as well as by small luxury ships on active river and ocean cruises. Our trips are for all ages – including dedicated itineraries just for families. We are known for our unwavering attention to quality. We have a dynamic work environment and a strong company culture.

Why Backroads:

At Backroads, we value every single member of our staff, and we’re proud to offer a dynamic work environment that enables growth. Your colleagues will be some of the most dedicated, competent, active, and fun people you will ever meet. A job at Backroads is unlike any other job you will ever have – you will be challenged, you will be inspired, and you will be gratified. No matter what you do here, you will be part of something that makes us all proud – delivering authentic, enriching, and often profoundly life-changing experiences.

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.