Job Description

Who You Are:

Do you love talking to people and have a passion for travel and being active outdoors? Do you have a deep-rooted desire to help others and prepare them for a positive active travel experience of their own? Do you have great attention to detail and you’re comfortable working in a fast-paced environment? If you answered yes to these three questions, we may have an opportunity for you!

Job Title: Operations Coordinator

Location: Dicmo, Dalmatia, Croatia

Reports To: Operations Lead, Croatia

Job Overview

As a full-time Operations Coordinator at Backroads’ Croatia Hub, you are responsible for coordinating ground warehouse operations and execution of the hub’s yearly operational cycle.

Acting as the bridge between planning and execution, you ensure that van fleet, equipment, spaces, and workflows are always organized, functional, and ready to support field operations.

This role plays a central part in ensuring that the hub operates efficiently through Van Fleet Prep (season start), Unit Loads (season start) and End-of-Season Maintenance – EOSM (season end).

You’ll also play a key role in fostering cross-hub collaboration during loads to align shared inventory and transport logistics. If you thrive on solving operational puzzles, have a hands-on approach, love active travel culture, and enjoy working in a collaborative international environment, we’d love to meet you.

Key Responsibilities

Van Fleet

• Coordinate the day-to-day management of the company van fleet to ensure vehicles are operational, safe, and trip-ready
• Making sure the vans are equipped for the load (installing roof racks and additional company specific van requirements)
• Schedule and track preventive maintenance, inspections, servicing, and repairs.
• Maintain accurate fleet records, including registrations, insurance, maintenance history, and compliance documentation.
• Ensure vehicle compliance with company safety standards and local regulatory requirements.
• Support continuous improvement initiatives to enhance fleet reliability, efficiency, and guest experience.

Warehouse & Inventory Management

• Maintain a clean, safe, and well-organized warehouse
• Manage inventory, storage systems, and equipment tracking
• Receive and dispatch materials and packages
• Ensure clear storage standards and efficient material flow
• Continuously improve warehouse layout, organization, and accessibility
• Ensure all equipment is correctly staged and ready for operations

Unit Load & EOSM Execution

This role is central to both phases of the operational cycle:

Unit Loads (Season Start)

• Prepare and stage equipment based on Unit Load plans
• Support loading operations and ensure execution aligns with planning
• Assist Field Staff during load days
• Ensure clarity, completeness, and efficiency during loading

End-of-Season Maintenance (EOSM)

• Coordinate return and unloading of all equipment (vans, bikes, unit inventory)
• Ensure proper inventory, organization, and tracking of all returned materials
• Support maintenance processes (cleaning, repair, reallocation)
• Reset warehouse and operational environment for the following season

Facility Coordination & Maintenance

• Ensure daily functionality of all hub spaces
• Maintain clean, safe, and functional work environments
• Perform hands-on fixes and small repairs using basic tools
• Identify opportunities to improve facility usability and efficiency
• Coordinate small-scale facility improvements and external contractors

Team Leadership

• Assist to lead and to coordinate staff on temporary assignments
• Provide structure, guidance, and support to seasonal staff
• Ensure consistency and quality of execution across operations
• Promote a collaborative and structured working environment

Collaboration & Communication

• Work closely with Operations Lead
• Support clear execution of Unit Load assignments
• Act as a point of contact for Field Staff during load operations
• Collaborate with European hubs on planning, inventory and logistics alignment

Qualifications

• Operations Experience: 2+ years in warehouse, logistics, facility, or operational roles
• Hands-On Approach: Comfortable with physical work and basic repairs
• Problem Solving: Practical, proactive, and solution-oriented
• Organization: Strong attention to detail and ability to manage multiple priorities
• Driving Skills: Valid driver’s license and confidence driving vans and trailers
• Technical Skills: Comfortable with Excel, Using BR OPS systems (OPS Dashboard, Ascent, Command Centre) AI skills welcomed
• Communication: Fluent English, Croatian preferred
• Physical Requirements: Ability to lift up to 50 lbs

About Backroads:​

Founded in 1979, Backroads is the world’s leading guest-focused travel company, offering luxury Biking, Hiking & Walking, and Multi-Adventure Trips for active people of all ages and experience levels. But we’re more than a travel company —we’re pioneers in crafting extraordinary experiences that bring people closer to the world and each other. We blend innovation, precision, and an unrelenting drive for excellence, drawing strength from our roots as a long-standing, family-run, global company.  ​ We are dynamic, resilient and invest deeply in our people and our guests. We set the benchmark in active travel and raise it every year.  ​

​

Why Backroads:​

Backroads is built on sustainable growth, a transparent culture and a high-caliber team. We empower employees to deliver exceptional experiences and share our story with pride. You’ll work alongside dedicated, competent and active colleagues in an environment that values collaboration, balance and continual improvement. We move fast, act with integrity and strive for high-quality results.

Backroads is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.