Job Description

Job Title: Operations Coordinator

Location: Columbus, OH - Hybrid (Onsite Tuesday–Thursday; Remote Monday & Friday)

Rate: $20 – $25/hr

Employment Type: 1 Year Contract-to-Hire

Exempt Status: Non-Exempt

The Operations Coordinator provides clerical and administrative support to the Gas Operations Integration Center. This role supports operational workflows through accurate data handling, permit coordination, order processing, and customer service activities. The ideal candidate is detail-oriented, organized, and able to work effectively with limited direction in a team-based environment, with the opportunity to convert to a full-time role after the initial contract period.

Key Responsibilities

• Provide clerical and administrative support to the Gas Operations Integration Center.

• Prepare work products accurately and in a timely manner.

• Support permit application, receipt, distribution, communication, and execution processes.

• Execute and support the One Call process and site readiness activities.

• Create, update, and execute WMS/DIS order types.

• Utilize PC applications including Word, Excel, PowerPoint, and email tools to support daily operations.

• Prepare correspondence and maintain accurate records and documentation.

• Support office administration and workflow efficiencies.

• Participate in customer complaint intake and resolution processes.

• Deliver high-quality internal and external customer service.

• Collaborate effectively within a cohesive, team-oriented environment.

Required Qualifications

• High school diploma or equivalent.

• Strong written and verbal communication skills.

• Experience using PC applications (Microsoft Word, Excel, PowerPoint).

• Ability to work effectively within a team environment.

• Strong interpersonal skills with demonstrated customer service success.

• Ability to perform duties with limited supervision.

Preferred Qualifications

• Experience with WMS, DIS, and Lotus Notes.

• SAP experience preferred, not required.

• Familiarity with company policies and procedures.

• Basic understanding of the utility industry.

Work Schedule

• Hybrid schedule required:

  • Onsite: Tuesday, Wednesday, Thursday

  • Remote: Monday and Friday

Work Authorization

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship.