Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
The Operations Community’s core responsibilities is to deliver at scale our insurance and health services: we build our platform and operational capabilities and run our processes to guarantee delight and efficiency.
Being an Ops at Alan means joining a team of 50+ talented, committed and passionate Ops across our countries, with a lot of interactions with Engineering, Product, Care and many other teams at Alan.
We have a mix of Builder profiles, focused on (re)designing and implementing our processes and Operations Coordinators who deliver those on a daily basis while improving them
We want team members to deliver excellence to our companies and members and be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare services
The Operations Coordinator will deliver impact starting from their first day, working on our core Insurance offering.
In detail, your missions will encompass:
Operating all of our Insurance processes: Handling member claims, refining our understanding of complex cases, implementing new benefits plans, and leading automation efforts across the entire chain
Owning the entire monitoring scheme to track volumes/efficiency/SLAs, and identify risks and areas of improvement, internally or with our service providers
Managing the monthly billing process for all Alan Canada customers, including identifying the strategy to cover complex payroll cases
Escalating feedback, helping to prioritise and supporting initiatives to make our processes and services more delightful and efficient
Next to running and monitoring our operations, you’ll lead continuous improvement initiatives working with our product and care teams (+-20/30% of the time).
As a founding member of our Canadian team, you’ll contribute to the launch of a global healthcare player in Canada, providing a generational change to how Canadians experience healthcare.
You’ll have the opportunity to go through the most learningful and exciting stages of building a Healthtech success story going from 0 to 1, then 1 to 10… up to hundreds of thousands of members as we previously did in other countries.
You’ll be lucky enough to experiment a scrappy and thriving start-up environment while being part of a fluid global powerhouse to back you up.
You have at least 2-3 years of experience in a fast paced environment (start-up and scale-ups where you have to wear multiple hats is preferred)
You are fully fluent in English (French is a plus not a requirement)
You are a keen problem-solver and challenger with a dig deep mindset: what drives you is member and customer satisfaction !
You are highly organised with exceptional follow-up skills, with strong attention to details
You are able to work and learn independently in a fast-paced environment
It’s even better if you have:
Experience in the healthcare insurance or Saas industry
Some analytics skills, to be able to dive into our data
For this opportunity, we are aiming to hire within the A2-B1 salary range
In office: amazing office space right in the heart of the financial district (King & Yonge) to work closely and collaboratively with your colleagues 4-5 days per week in-person!
All the tools you need: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-canceling headphones.
Flexible leave policy: we trust Alaners to take the holidays they need, and no pre-approval is required.
Delightful healthcare insurance: great benefits through Alan’s Canada app!
GRRSP Generous employer matching program!
Transport: monthly Toronto Transit Commission pass or other equivalent commuter benefits.
Learning & Training opportunities a highly flexible training policy, free books and budgets to attend and speak at conferences if the opportunity arises.
Personal growth through coaching At Alan, coaching isn't just a perk -it's core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan's values to develop their full potential. Learn more about our coaching culture
Parental leave: extended parental leave for all new parents.
If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
Alan is the health partner that insures, prevents, and supports daily.
Founded in 2016 and the first new health insurance player approved in France since 1986, Alan quickly became an essential health partner.
Offering a unique service focused on prevention and physical and mental well-being, Alan uses technology to simplify access to care.
In addition to its insurance offering, Alan provides innovative services like personalized prevention plans, a virtual clinic accessible 7/7, an online optical center, and many ongoing innovations.
These services achieve an exceptional customer satisfaction level (NPS of 68).
More than 710,000 members use Alan across 33,000 companies of all sectors and sizes.
With over 600 employees, Alan operates in France, Spain, Belgium, and Canada.
