Job Description

Operations Coordinator Location: Brooklyn, Pretoria At Browns Jewellers, we pride ourselves on creating exceptional experiences for our clients while maintaining the highest standards of excellence behind the scenes. We are looking for a highly organised, detail-oriented and proactive Operations Coordinator to join our team at our Brooklyn boutique in Pretoria. Purpose of the Role The Operations Coordinator is responsible for providing administrative and operational support to the store team, ensuring the smooth and efficient day-to-day running of store processes. This role plays a key part in maintaining accurate records, supporting compliance requirements, coordinating stock-related administration, and assisting with reporting and general operational functions. Key Responsibilities Manage daily administrative functions and ensure all documentation is accurately maintained. Capture, update and maintain store records and reports. Assist with stock administration, transfers and inventory-related documentation. Support the processing and filing of sales, repairs and client-related documentation. Maintain employee attendance, leave and scheduling records where applicable. Ensure compliance with company policies, procedures and audit requirements. Liaise with Head Office departments regarding administrative queries and requests. Coordinate courier collections, deliveries and related documentation. Assist the Store Manager with general administrative and operational tasks. Ensure all filing systems are organised, accurate and up to date. Support the efficient coordination of store operations by ensuring administrative processes are completed timeously and accurately. Customer Focus Adaptability What We Offer The opportunity to join a prestigious, proudly South African family-owned luxury jewellery brand. A dynamic and supportive working environment. Professional growth and development opportunities. Exposure to a fast-paced international retail environment, with Browns boutiques across South Africa, the UK and Australia. If you are highly organised, proactive and passionate about operational excellence, we would love to hear from you. Location: Brooklyn, Pretoria Requirements Requirements Grade 12 / Matric. Previous administrative or operational coordination experience, preferably within a retail environment. Strong computer literacy, including Microsoft Office (Excel, Word and Outlook). Excellent organisational and time-management skills. Strong attention to detail and accuracy. Effective verbal and written communication skills. Ability to work independently and manage multiple priorities. A professional, reliable and service-oriented approach. Advantageous Experience working in a luxury retail or jewellery environment. Exposure to stock control, inventory management or retail administration systems. Experience with reporting and data analysis. Previous experience coordinating day-to-day operational processes in a retail environment. Key Competencies Attention to Detail Planning and Organising Accountability Confidentiality Communication Skills Problem Solving Teamwork