Job Description

Who We Are With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity and professionalism, coupled with our core values of excellence, innovation, and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

The Operations Coordinator, BOS Team provides operational and analytical support to the Business Operations Support (BOS) Team. This role is responsible for Zendesk administration, reporting and analysis, and supporting process improvements that increase efficiency across support departments. The Operations Coordinator partners closely with leadership to scale operations by improving processes, leveraging technology, and deploying AI-driven solutions.

This position is eligible for remote work for candidates residing in one of the following states ONLY: California, Florida, Tennessee, or Texas. Occasional travel to an Action office may be required for meetings and team collaboration. While the role is remote, preference will be given to candidates located near our Irvine corporate office.
Schedule: Monday - Friday business hours
Compensation: $25 - $30 per hour depending upong experience

Key Responsibilities

• Manage day-to-day Zendesk administration, including user access, role updates, triggers, automations, and system configuration.
• Partner with the Director of Operations and BOS leadership to identify and implement operational efficiency gains through process improvements, new technologies, and expanded use of AI.
• Analyze operational data and develop reports that provide insights and recommendations to improve team performance and workflows.
• Create, manage, and monitor support tickets and workflows as needed to ensure timely resolution and accurate tracking.
• Collaborate with the software product team to provide feedback on system usage, enhancements, and opportunities to better support business needs.
• Work with senior leadership to forecast ticket volume and staffing needs, ensuring resources align with business demand.
• Drive cross-functional projects to completion by coordinating with stakeholders, tracking progress, and ensuring deadlines are met.
• Continuously evaluate how BOS systems and tools are used to identify new reporting opportunities and additional efficiency gains.
• Perform other duties as assigned by management.

Requirements

• SaaS experience. Zendesk administrative experience strongly preferred.
• Minimum of 2 years of experience in an Operations Assistant, Operations Coordinator, or similar operational support role. Familiar with help desk / ticketing environments.
• Strong data-driven mindset with a clear understanding of operational workflows and efficiency.
• Ability to analyze existing datasets and identify new metrics and reporting methods to measure departmental performance and success.
• A tech-forward individual capable of taking ideas or concepts and leveraging available tools and systems to turn them into scalable, practical solutions.
• Experience with documenting workflows (SOP’s, playbooks)
• Strong task and timeline management. Experience supporting process rollouts, system updates, and cross-functional initiatives.
• Experience using AI tools (including AI prompting) to improve workflows, reporting, or operational efficiency is preferred, but not required.

Education / Certifications

• Minimum of a high school diploma. A bachelor’s degree in business administration, technology, information systems, or related field is preferred but not required.
• AI prompt engineering or AI workflow certifications are preferred

Team Member Perks

• Award-Winning Culture: Proud recipient of the Great Place to Work Certification.
• Highly Rated Employer: Check out our Glassdoor reviews – read our reviews here
• Comprehensive Benefits: Competitive salary, health insurance, and 401(k) matching for qualifying team members.
• Work-Life Balance: Vacation, sick time, holiday pay, and your birthday holiday.
• Cutting Edge Technology: Access to industry-leading tools and resources that drive efficiency and success.
• Career Growth and Development: Join a company committed to supporting your professional growth and helping you achieve your goals.

We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported, and valued. Join us at Action Property Management and make a meaningful impact.
Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the San Francisco and Los Angeles San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.