Job Description

Overview

The Operations Coordinator is a critical role designed to support business leadership in managing and executing organizational initiatives. This role focuses on ensuring the smooth execution of operational tasks, facilitating cross-departmental coordination, and maintaining project workflows. The Operations Coordinator will play a hands-on role in streamlining processes, tracking key performance indicators (KPIs), and driving operational efficiency across the organization. Required scheduled is Monday - Friday, 9:00 am - 5:00 pm.

The ideal candidate will excel in organizational skills, project coordination, and problem-solving, working closely with teams across all departments to ensure successful execution of business priorities.

Applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D-DCJS #11-2294

• Location: Bethesda, MD; onsite
• Working Hours: 9:00 AM to 3:00 PM (part-time)
• Travel: Yes (0 - 5%)
• Salary Range: $20-$25/hour

Responsibilities

Operational Support

• Assist in the development, implementation, and monitoring of operational processes to enhance efficiency and consistency.
• Provide administrative and logistical support for projects and initiatives, ensuring all deliverables are completed on time.
• Act as a resource for department heads and team members to resolve operational challenges and improve workflows.

Project Coordination

• Support business needs in managing projects by creating schedules, tracking progress, and ensuring deadlines are met.
• Coordinate with cross-functional teams to gather information, provide updates, and maintain clear communication across stakeholders.
• Prepare project documentation, including meeting notes, progress reports, and risk assessments.

KPI Tracking and Reporting

• Assist in tracking key performance indicators (KPIs) to measure the success of initiatives and operations.
• Create and maintain reports and dashboards that provide insights into performance and progress.
• Identify trends and opportunities for improvement through data analysis and present findings to leadership.

Cross-Departmental Coordination

• Serve as a point of contact for interdepartmental communications, ensuring alignment and accountability.
• Facilitate meetings and coordinate activities between teams to maintain momentum on operational initiatives.
• Assist in standardizing processes across departments to promote consistency and efficiency.

Process Improvement

• Identify inefficiencies in current workflows and recommend solutions for improvement.
• Support the implementation of new tools, systems, and technologies to streamline operations.
• Monitor and evaluate the success of process changes, adjusting as needed.

Qualifications

Education

• A Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred, though equivalent professional experience will be considered.

Experience

• 2+ years of experience in operations, project coordination, or a related field.
• Prior experience in cross-functional roles is a plus.

Technical Skills

• Proficiency in project management tools (e.g., Asana, Monday.com, MS Project) is a plus.
• Strong knowledge of Microsoft Office Suite (Excel, Word, PowerPoint) and reporting tools.

Core Competencies

• Exceptional Organizational and Time Management Skills
• Strong Communication and Interpersonal Skills
• Detail-Oriented with the Ability to Manage Multiple Priorities
• Problem-Solving and Process Improvement Expertise

Key Performance Indicators (KPIs) for the Role

• Timely completion of assigned tasks and project deliverables.
• Maintenance of accurate and up-to-date reporting tools and dashboards.
• Demonstrated improvement in operational processes and workflows.
• Effective facilitation of cross-departmental communication and alignment