Job Description

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department:

Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.

Yorkshire Water - WWSA provides essential wastewater services to millions of customers and businesses across Yorkshire. From managing sewerage networks to treating wastewater, protecting the environment, and maintaining reservoirs and catchments.

The Team play a vital role in supporting communities across the region and are committed to sustainability, innovation, and customer service, investing in infrastructure and environmental improvements to create a thriving Yorkshire for generations to come.

Purpose of the role:

We are seeking a highly organised and proactive Operations Coordinator to join our dynamic team. The successful candidate will play a key role in supporting the day-to-day operations of the business, ensuring processes run efficiently and effectively. This role requires strong organisational skills, excellent communication, and the ability to manage multiple priorities in a fast-paced environment.

About the role:

• Location: Bradford, Yorkshire
• Salary: £30,000.00 - £32,000.00 per year depending on experience
• Hours: 42.5 hours a week, Monday - Friday
• Company: Lanes Group

Key responsibilities:

• Operational Support: Assist with the coordination and delivery of daily operational activities to ensure smooth business operations.
• Documentation Management: Maintain accurate records, reports, databases, and operational documentation in line with company procedures.
• Communication: Act as a key point of contact for internal departments, customers, suppliers, and external stakeholders.
• Process Coordination: Support the implementation and monitoring of operational processes, ensuring tasks are completed efficiently and within agreed timescales.
• Administrative Support: Provide administrative support to operational teams, including preparing reports, tracking actions, and updating systems.
• Resource Coordination: Assist with organising resources, equipment, and materials required to support operational activities.
• Compliance Management: Support compliance with company policies, procedures, and relevant industry regulations.
• Performance Monitoring: Compile and distribute operational reports, highlighting progress, key metrics, and areas requiring attention.
• Issue Resolution: Identify operational challenges and support the implementation of effective solutions.
• Continuous Improvement: Contribute to improving processes and systems to enhance operational efficiency and service delivery.

Key Requirements:

• Previous experience in a coordination, administration, or operational support role.
• Strong organisational skills with the ability to prioritise and manage multiple tasks effectively.
• Excellent attention to detail and a high level of accuracy.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to work independently and as part of a team.
• A positive, proactive approach with a willingness to learn and develop.

Living the Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution to the company:

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.