Job Description

The Operations Coordinator supports the Client Operations Manager and/or the Client Engagement Manager by setting up and maintaining client projects from initial build through closeout. This role coordinates project requirements, loads work into internal systems, monitors field execution, prepares status and performance reporting, and supports accurate, on-time invoicing.

• Compile and validate store, target, and product lists to support accurate project scope and execution.
• Obtain and document project billing codes and fulfillment identification numbers; confirm charge structure and client requirements.
• Create and publish project documentation (instructions, timelines, deliverables) and coordinate training/briefings for Field Support teams.
• Partner with Quality Assurance to define standards, validate readiness, and ensure quality execution outcomes.
  
  Pre-Work Setup:
• Load projects into 360 according to established rules, timelines, and client requirements; confirm fields, locations, and scope are accurate prior to release.
• Monitor field execution, troubleshoot issues, and take appropriate action to ensure high-quality work is completed on time.
• Communicate clearly (verbal and written) with field associates and internal stakeholders to resolve questions and align on expectations.
• Pull and analyze project reports from internal systems; summarize status, risks, and trends for internal review.
• Other duties may be assigned as needed to meet business requirements.

• Associate or bachelor’s degree in business, operations, or a related field— or equivalent hands-on administrative or operational experience
• Communication skills (written and verbal) with the ability to communicate clearly and effectively with internal teams and management
• Interpersonal skills: ability to build and maintain productive working relationships across teams.
• Ability to manage multiple priorities under tight deadlines in a fast-paced environment.

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