Job Description

The Operations Coordinator is responsible for the delivery of services that are critical to the success and sustained growth of Vatica’s provider network. This role is part of a best-in-class, fast-paced team which supports the clinical operations team through efficient onboarding of new practices and provider organizations. Delivery of an experience which delights Vatica’s providers and differentiates the company in the market, are core functions of this role. The ideal candidate is self-motivated, self-starter, comfortable in ambiguous and dynamic environments, highly organized, can influence without authority, has excellent communication skills, works independently with little supervision, and the ability to discern when issues should be escalated to management.  

Responsibilities:

•  Complete necessary tasks to process orders from provider sales for new & returning clients, including internal follow-up to ensure data appears in downstream reporting.  

• Complete necessary tasks in preparation for new practice Onboarding (individual provider orders), including but not limited to securing amendments, Well365access, practice rosters, EMR access, schedule report, direct deposit/Incentive payment enrollment and other documentation pertinent to onboarding.  

• Efficiently & effectively prepare to run and provide up to date status on all open onboarding accounts to Clinical Operations leadership in the assigned market. This includes cohesive, accurate note taking and professional presentation of updates, roadblocks, etc.  

• Collaborate with cross-functional stakeholders, including Payer & Provider Sales, Clinical Operations, Provider Engagement, Member Engagement, Finance & Analytics teams to complete the onboarding process in an efficient and timely manner.  

• When assigned, monitor and respond to all JIRA requests and resolve provider onboarding queries within 24 hours.  

• Resolve 95% of assigned support requests within 72 hours of receipt.  

• Prepare for, lead and present external implementation meetings, sending follow-up and tracking action items.

• Provide support of ongoing implementation by leading external touchpoint calls for small to medium size practices.

• Professional, accurate, timely, and thorough written documentation of all communications with providers and practices, in Salesforce.  

• Serve as internal subject matter expert to facilitate timely resolution of all site setup issues.  

• Supports Clinical Operations in the execution of various key organizational objectives and projects. Productivity for these projects will be determined on a case-by-case basis.  

Requirements

• 2+ years of experience in healthcare administration or operations
• Strong verbal and written communication & presentation skills (internal and external meetings)   

• Demonstrated ability to influence without authority.   

• Time management and prioritization   

• Persistence, strong ability to organize, prioritize, and work independently within the construct of a team.   

• Ability to obtain and organize relevant data.   

• Excellent technical knowledge of computers and applicable software (Outlook, Word, Excel & Power Point).   

• Ability to manage multiple competing priorities, multi-tasking with a high level of attention to detail.   

• High level of accountability; meets deadlines.   

• BA/BS and/or equivalent work experience   

• Sales Support experience preferred.

• Healthcare experience preferred.   

• Proficient Salesforce and/or prior experience

Competencies:

Action Oriented

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

• Identifies and seizes new opportunities.

Collaborates

• Identifies and builds partnerships to meet shared goals.

• Readily partners with others to meet objectives and shares credit for contributions.

• Demonstrates cooperation that earns support of others.

Communicates Effectively

• Exchanging ideas, knowledge, and data so that the message is received and understood with clarity and purpose.

• Leverages emotional intelligence to adapt to the emotions and intentions of others.

Nimble Learning

• Active approach to learning using both successes and failures as opportunities.

• Seeks knowledge and resources, takes on new challenges, and experiments with new solutions.

Situational Adaptability & Flexibility

• Adapts approach in real time to respond to different situations.

• Thinks quickly and readily adapts behavior in the moment.

• High level of versatility.

Customer Focus

• Builds strong internal and external customer relationships and prioritizes customer-centric solutions. Identifies opportunities to serve customers and stakeholders more effectively.   

Benefits

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
• Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded
• 401k plans– we want to empower you to prepare for your future
• Room for growth and advancement- we love our employees and want to develop within

Good Health

• Comprehensive Medical, Dental, and Vision insurance plans
• Tax-free Dependent Care Account
• Life insurance, short-term, and long-term disability

Happiness

• Excellent PTO policy (everyone deserves a vacation now and then)
• Great work-life balance environment- We believe family comes first!
• Strong supportive teams- There is always a helping hand when you need it

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $50,000 to $60,000(annualized USD). However, this estimate represents just one aspect of our total compensation package offered.