Job Description

Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote

Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments.

This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities.

You’ll work across functions including:

• Operations
• Finance
• HR
• Customer Service
• Logistics
• IT
• Vendor Management

You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance

What You’ll Own

Process & Workflow Coordination

• Track operational workflows across multiple departments.
• Monitor tasks, deadlines, dependencies, and deliverables.
• Ensure recurring processes are completed according to established SOPs.
• Follow up proactively on outstanding action items.
• Identify bottlenecks, delays, and operational gaps before they become larger issues.
• Escalate risks when necessary and help maintain execution consistency.

KPI Tracking & Operational Reporting

• Maintain operational dashboards, trackers, and reporting systems.
• Prepare:
• Weekly operational reports
• Monthly KPI summaries
• Leadership updates
• Performance insights
• Track metrics including:
• Productivity
• Utilization
• Workflow completion
• Operational efficiency
• Ensure data is accurate, current, and actionable.
• Help leadership understand operational performance and areas requiring attention.

Documentation & SOP Management

• Create, maintain, and update:
• SOPs
• Process maps
• Operational checklists
• Compliance documentation
• Maintain organized records within systems such as:
• Google Drive
• SharePoint
• Notion
• Ensure documentation is easy to find, current, and audit-ready.
• Help standardize recurring operational processes.

Vendor & Partner Coordination

• Communicate with vendors and external partners regarding:
• Deliverables
• Timelines
• Invoices
• Service updates
• Monitor vendor commitments and SLAs.
• Follow up on outstanding requirements.
• Escalate delays or performance issues proactively.
• Maintain organized vendor documentation and approvals.

Cross-Functional Operations Support

• Coordinate recurring workflows between departments.
• Keep stakeholders aligned on deadlines and responsibilities.
• Support leadership with:
• Operational research
• Reporting
• Analysis
• Ad hoc initiatives
• Help maintain clear communication and accountability across teams.

Compliance & Operational Controls

• Ensure operational activities align with established company processes and requirements.
• Maintain accurate logs, records, and tracking systems.
• Support audit readiness through organized documentation.
• Identify missing or inconsistent operational information.
• Help maintain strong internal controls and process discipline.

What Makes You a Strong Fit

You:

• Thrive on structure, organization, and accountability.
• Notice operational gaps before others do.
• Follow through consistently without requiring constant supervision.
• Are comfortable coordinating across multiple departments.
• Can balance recurring workflows with urgent priorities.
• Enjoy working with data, trackers, and operational reporting.
• Communicate clearly and professionally with internal and external stakeholders.
• Look for ways to make processes more efficient and reliable.

Required Experience & Skills

• 2+ years of experience in operations, business coordination, administrative operations, or a related role.
• Strong proficiency with:
• Microsoft Office
• Google Workspace
• Excel / Google Sheets
• Strong spreadsheet skills including:
• Pivot tables
• KPI tracking
• Dashboards
• Operational reporting
• Experience with business systems such as:
• Salesforce
• HubSpot
• NetSuite
• Similar CRM/ERP platforms
• Strong organizational and multitasking abilities.
• Excellent written and verbal English communication.
• Ability to work independently in a remote environment.

Nice to Have

• Experience creating and maintaining SOPs.
• Exposure to process improvement methodologies such as:
• Lean
• Six Sigma
• Kaizen
• Familiarity with:
• Power BI
• Tableau
• Looker
• Experience supporting:
• SaaS companies
• Logistics businesses
• Professional services
• Service-based organizations
• Experience working across multiple departments or business functions.

What a Typical Day Looks Like

Your day may include:

• Reviewing workflow progress across departments.
• Following up on overdue tasks and deliverables.
• Updating KPI dashboards and operational reports.
• Coordinating with vendors on timelines or outstanding items.
• Updating SOPs and process documentation.
• Reviewing data for inconsistencies or missing information.
• Preparing leadership updates.
• Supporting cross-functional operational initiatives.
• Escalating bottlenecks or risks before they affect execution.

In short: you keep operations organized, measurable, visible, and moving forward.

Key Metrics for Success

• On-time completion of operational workflows.
• Accurate and timely KPI reporting.
• Minimal missed deadlines or coordination gaps.
• Zero missed vendor or operational obligations.
• Current and audit-ready SOPs and documentation.
• Timely identification and escalation of bottlenecks.
• Strong cross-functional communication and follow-through.
• Positive stakeholder feedback.

Why This Role Stands Out

• High visibility across multiple areas of the business.
• Direct collaboration with leadership and operational teams.
• Exposure to:
• Operations management
• KPI reporting
• Process improvement
• Vendor management
• Cross-functional coordination
• Fully remote environment.
• Strong ownership over operational execution.
• Career growth opportunities into:
• Senior Operations Coordinator
• Operations Manager
• Project Manager
• Business Operations Manager

Interview Process

1. Initial Phone Screen
2. Video Interview with Pavago Recruiter
3. Practical Task — KPI Dashboard or Process Tracker Exercise
4. Client Interview
5. Offer & Background Verification

Apply Now

If you’re an Operations Coordinator who is highly organized, comfortable with KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows, we’d love to hear from you.

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