Job Description
When you join Okanagan College, you’re joining a team that’s transforming lives and communities.
Every course you create, every student you support and every connection you build, it all matters.
Be a part of a vibrant campus community, where the work you do every day truly makes a difference.
Desired Start Date: August 17, 2026
Salary Range: $63,156 -$88,418 annually (Typical hiring range $75,787 - $84,208 annually)
Bargaining Unit: Exempt - Excluded Support
Appointment Type: Continuing Full-Time
Posting Closing Date: Open Until Filled
Your Opportunity
The Operations Coordinator reports to the Manager, Security and Emergency Management and provides essential operational support to ensure the effective delivery of departmental services. Responsibilities include maintaining security systems, monitoring and reviewing incident and shift reports, preparing incident documentation to support investigations, managing campus access and key distribution, and supporting incident response activities.
The role requires careful handling of security service requests, incident records, CCTV footage, and access control data, often in sensitive or complex situations, requiring sound judgment, attention to detail, and a measured, professional approach.
Functions and Duties
1. Provides front office administrative and customer support for issues and inquiries related to security and parking services. Addresses inquiries and handles complaints with professionalism. Investigates issues, provides guidance and offers solutions.
2. Contributes to the development, implementation and enforcement of access control policies and procedures.
3. Manages security service requests for campus access and key distribution for all campuses. Responsible for assigning, revoking, and managing user access based on established policies and procedures.
4. Accountable for maintaining accurate records of keyholders, electronic credentials and access control activities.
5. Provides training and support to users on how to use access control systems, including keycards, mobile credentials and related software and hardware applications and compliance to operating procedures and policies.
6. Monitors and reviews security shift summary and incidents reports to ensure proper documentation, and resolution. This includes creating work orders to address reported deficiencies and preparing incident reports for escalation and to support further investigation.
7. Supports security investigations by collecting relevant documentation and evidence such as CCTV recordings and access control logs’, organizes and files incident reports and supporting documentation according to department procedures.
8. Monitors and administers the Security Operations environment including CCTV, intrusion detection, and access control. Conducts daily system checks and generates detailed reports and conducts comprehensive reviews to ensure the security infrastructure is operating efficiently, identifies faults, and coordinates repairs to resolution.
9. Supports the Ancillary and Business services department through continuous improvement of systems and processes including the development and administration of department standard operating procedures, operations and maintenance plans, asset inventory, templates, forms, records management, reports, and task management tools.
10. Proactively contributes to the creation and enhancement of emergency management programs, including organizing and facilitating emergency drills and response simulations.
11. Supports Parking operations including the online parking management system and record keeping including parking signage, equipment, disputes as well as permit purchases, refunds, and monthly reporting; coordinates with college departments and external partners as required.
12. Develops and maintains effective communication between portfolios, divisions and departments in matters related to security and emergency management. Provides follow to inquiries from the College community ensuring their needs are met.
13. Performs other duties and special projects as assigned by the Manager, Security and Emergency Management.
Education and Experience
• Requires completion of a Bachelor’s or Associate degree.
• Minimum five years experience in an office administration or operations center role.
• Experience working with integrated security monitoring systems for surveillance, access control and intrusion detection is considered an asset.
• Experience with Genetec Security Platform considered an asset.
Skills and Abilities
- Technically competent – advanced skills in standard office software and online collaborative platforms and proficiency in other specialized software applications.
- Ability to work under pressure and effectively prioritize tasks during stressful situations and emergencies and manage conflicting priorities and deadlines.
- Demonstrated ability to exercise judgment and discretion when handling confidential information.
- The ability to create strong stakeholder and partner relationships.
- Be able to work independently and in teams.
- Trustworthy advisor: provides solutions to operational problems.
- Superior organizational skills, time management and problem-resolution skills.
- Commitment to reconciliation: demonstrated cultural sensitivity and commitment to reconciliation and adoption of Indigenous ways
Our Values
- Students first: Creating meaningful life-long educational opportunities of the highest quality for alumni, current, and future students is at the heart of everything we do.
- Community: We are one College. We enthusiastically embrace the opportunity to work with, learn from, and support everyone we encounter collaboratively and collegially.
- Respect: We welcome, embrace, and celebrate that which make us unique in creating an environment in which every individual is valued, affirming our commitment to human dignity for all.
- Courage: We are courageous in our actions in areas that contribute to positive change in our communities and beyond. We have the courage to be vulnerable. We are truthful, sincere, and act ethically with honesty and fairness.
- Relationships: We steward meaningful relationships built on a foundation of reciprocity. We are compassionate, empathic, and care for the holistic well-being of students, employees, community members, and the land.
- Distinction: We choose activities in which we can achieve excellence and positively impact society.
Okanagan College is committed to increasing the equitable and inclusive participation of marginalized people in all aspects of college life. We welcome and encourage applications from Indigenous Peoples, Black People, members of racialized groups/visible minorities, people with disabilities and people with diverse gender identities or expressions. People with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence,
AccessibilityHR@okanagan.bc.ca
