Job Description

About the Role

Team Global Express is seeking an experienced and customer-focused Operations Coordinator/On-Site Representative (OSR) to join our team in Berrinba, Logan, QLD.

This is a full-time, Monday to Friday position with early starts from 4:00am, making it ideal for someone who enjoys getting their day underway early and thrives in a fast-paced operational environment.

As the key link between our customer, delivery partners, and internal operations teams, you will be responsible for coordinating daily fleet activities, ensuring deliveries are allocated effectively, maintaining service standards, and supporting strong customer relationships.

Working on-site, you will oversee the day-to-day performance of drivers, manage operational issues as they arise, and ensure compliance with customer requirements, safety standards, and company procedures. You will also play an important role in identifying opportunities for operational improvements, driving efficiencies, and supporting the achievement of service and performance targets.

Key responsibilities include:

• Coordinating daily delivery allocations and fleet capacity to ensure customer requirements are met.
• Managing driver attendance, performance, and compliance, escalating concerns where required.
• Building strong working relationships with customer stakeholders and responding to operational enquiries in a timely manner.
• Delivering toolbox talks and facilitating driver training and development activities.
• Monitoring delivery completion, scanning compliance, POD retrieval, and operational performance.
• Supporting continuous improvement initiatives and identifying opportunities to enhance service delivery.
• Ensuring compliance with safety, Chain of Responsibility, customer requirements, and company policies and procedures.
• Providing regular operational reporting and feedback to management.

What You'll Bring

To be successful in this role, you will be a proactive and organised operational professional who enjoys working with people and solving problems in a dynamic environment.

You will bring:

• Experience in transport, logistics, fleet coordination, customer service, or a similar operational role.
• Strong fleet management and capacity planning skills.
• Demonstrated ability to coordinate competing priorities and make sound decisions under pressure.
• Excellent communication and relationship-building skills with the ability to influence and engage stakeholders at all levels.
• Experience managing or coordinating driver performance, attendance, and compliance.
• A customer-focused mindset with a commitment to delivering exceptional service outcomes.
• Strong organisational and time management skills with the ability to work autonomously.
• A continuous improvement mindset and the ability to identify and implement operational efficiencies.
• Sound knowledge of workplace health and safety requirements and compliance obligations.
• High levels of professionalism, discretion, and confidentiality when handling sensitive information.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.