We’relooking for anOperationsCoordinator to join our CXM Operations team. In this role,you’llcoordinate day-to-day workforce planning,maintainthe integrity of our planning systems, and keep the communication between Operations and Delivery running smoothly.You’llalso explore opportunities to use generative AI to improve how we work.

This role sits at the heart of a fast-movingorganisation, where keeping thingsorganised, following through on details, and thinking ahead all make a real difference.You’llwork closely with the Operations Team Lead and collaborate across departments to make sure our people are well-planned and well-supported.

Key Responsibilities

1. Planning & Staffing Coordination

• Coordinate recurring communication between Operations and Delivery to ensure alignment on upcoming staffing needs

• Attend and support client service and planning meetings, capturing actions and following up on outcomes

• Prepare and distribute regular availability updates, giving the wider team visibility on open capacity

• Manage the onboarding process for new team members, making sure nothing falls through the cracks
  

2. Data Quality & Systems

• Run regular data quality checks to ensure booking and allocation data isaccurateand up to date

• Handle employee lifecycle updates across planning systems — joiners, leavers, role changes, and related administration

• Maintain team structures and resource profiles in our internal platforms, ensuring alignment with the widerorganisation
  
  

3. AI & Process Improvement (Emerging Focus)

• Explore how generative AI tools can reduce manual workload in day-to-day operations

• Test and introduce relevant AI-enhanced workflows to the team

• Contribute to building operational playbooks and SOPs that scale as the team grows
  
  

WhatWe’reLooking For

• Organisedand detail-oriented, with a knack for keeping multiple workstreams on track

• Degree within either businesss or IT familiarity with IT environments.

• Comfortable working with data in spreadsheets and planning platforms

• A clear communicator who can coordinate across teams and follow up without being prompted

• Curious about how things work and motivated to improve processes where you see friction

• Interest in or experience with AI tools (e.g.ChatGPT, Copilot, AI-enhanced workflows)

• Comfortable with both Danish and English in a professional setting — Danish isrequired

• A team-oriented mindset — you enjoy working with others and contributing to shared goals
  
  

Why WorkWithUs?

At Merkle, operationsisnot just about administration —it’sabout enabling clarity, good decisions, and the conditions for people to do their best work.

Growth

Opportunity to develop your skills across workforce planning, systems management, and AI tools.

Culture

A team culture that values curiosity, initiative, and looking out for each other.

Impact