Job Description

Important Notes

This position is based on-site in Mexico City, CDMX. Remote work is not available for this role.

Submitted resumes must be in English to be considered.

About Us

Since 2019, Landing has redefined apartment renting with the industry's first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role

Are you passionate about creating exceptional customer experiences and ensuring smooth operations? As a Remote Operations Coordinator, you'll take full ownership of your assigned market — ensuring every member's journey is seamless from move-in through their next stay. You'll oversee property readiness, manage escalations, and work proactively to deliver a world-class experience that exceeds expectations.

About the Team

Our Field Operations team is at the heart of delivering outstanding service and ensuring every member feels at home. Collaborating with hosts and our Member Support Team, we work behind the scenes and on the frontlines to provide seamless operations and unmatched satisfaction for our members and guests.

This position reports to a Hub Head and works closely with our Member Support Manager. Schedule: Monday-Friday, 8:00 AM-5:00 PM (local time of assigned market).

What You'll Do

• Own market success by ensuring all units meet move-in standards before a member's arrival.
• Lead the resolution of customer escalations with professionalism, creativity, and a commitment to exceptional service.
• Maintain key relationships with property partners, hosts, and back-ops teams to ensure seamless operations.
• Manage and resolve support tickets and maintenance requests in a timely manner.
• Monitor and improve key performance metrics including NPS, CSAT, cleaning quality, and check-in scores.

What You'll Need

• English proficiency: Fluent (B2-C1)
• Ability to work from our Polanco office — a collaborative, fast-moving environment.
• Customer-first mindset with a passion for creating exceptional experiences at every touchpoint.
• Outstanding communication skills and ability to own relationships and resolve issues proactively.
• Hands-on approach to problem-solving with strong attention to detail.
• Strong organizational skills and ability to thrive in a fast-paced, ever-evolving environment.
• Comfort using data and metrics to inform decisions and drive continuous improvement.
• Strategic thinker who can balance big-picture goals with day-to-day execution.

Compensation & Benefits

• Salary: $19,000 MXN gross per month + performance-based bonus
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days of employment)
• Paid time off (PTO): 40 hours per year (available after 30 days of employment)
• Health insurance: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
• Parking: On-site parking for bikes, motorcycles, and cars
• Travel benefit: $750 USD annually in Landing Stays