*Please note we do require all candidates to reside in the UK*
Location: Remote
Reports to: Operations Team Lead
Salary: £28,000 per annum
Work pattern: Full time permanent
About us
Our teams at ProblemShared are growing, we are on a mission to provide exceptional care, and we have opportunities available to join our supportive and collaborative team. We truly believe that you can do the best work of your career with us and have meaningful impact on the patients we support. We combine People, Data and Technology, we empower individuals to take the next step in their mental health or neurodevelopmental journey.
The digital healthcare landscape is exciting and ever changing. We have a depth of knowledge in our own team; working at the forefront of change you will be surrounded by talented and supported colleagues and leaders. Striving for excellence and best in class clinical service is at the heart of our team where learning and CPD is integral. Our community of experts have created an environment of knowledge sharing and we have access to the key voices in the world of neurodevelopmental excellence.
ProblemShared has created strong partnerships servicing several NHS, university, and insurer contracts to deliver high quality ADHD and Autism assessments as well as assessments for learning differences. We offer wrap-around care in the form of psychoeducation, prescribing, educational navigation, and therapy sessions all under one roof.
The Role
Our team is growing and we are looking for experienced Operations Coordinator to join our Medication team. We are looking for a motivated individual who wants to work in a high-performance team at a scaling health technology company with a client-centred approach.
What you will do
Co-ordinating and providing welcome meetings for new clients enrolled into the service.
Booking in sessions and ensuring clients are clear on what to expect, when their appointment will take place and how to access the session.
Ensuring clients receive their pre-session forms and appointment information before the sessions that are booked into the system in a timely manner.
Liaising with clients to action any changes to appointments and diary management.
Ensuring reports are completed on time, formulated and professionally presented, quality checked and sent on to service users within agreed KPI’s.
Supporting the Operations Team Lead to ensure the smooth and efficient flow for clients through their ProblemShared journey.
Ensuring client records are maintained with up-to-date information.
Accurately recording client actions to allow for precise reporting.
Developing an understanding of the nuances of the different pathways available to ND clients to appropriately respond to client queries.
Managing clinician availability to ensure clients can access ND services in a timely manner
What you will need
Previous experience within healthcare
Significant administration experience
Customer service skills
Computer literate (in-house booking systems & Microsoft)
Diary management
Experience in a start-up is advantageous
Problem solving / ability to make autonomous decisions
Resilience
Team Player / supportive and helpful
Good communication
In return we will offer you
Annual Performance related bonus
Company Pension Scheme
30 days annual leave + public holidays + the option to buy and sell additional leave, & extended leave options such as sabbatical leave
Private health insurance
Blue Light card / discounts
Enhanced family friendly policies
Flexible working with the option of free co-working
All company and team in person meet ups
Access to a range of wellbeing activities
Access to development / training opportunities to support your career ambition
One volunteering day per year
Our Recruitment Process and Next Steps
At ProblemShared, we see beyond just your CV. We're genuinely excited about who you are, your potential, and the unique qualities you bring to our team. We also recognise that life outside of work is important, which is why we prioritise being a flexible employer.
We're proud to be an equal opportunity and Disability Confident Committed employer and celebrate diversity and are ambitious in creating a recruitment process that allows everyone to shine and showcase their unique qualities. We offer tailored opportunities and adjustments to help each individual reach their full potential.
Our process is really straightforward and as easy as 1-2-3!
Step 1 - Screening call
Step 2 - Interview
Step 3 - Offer
ProblemShared was founded to provide better access to mental health services over a convenient and affordable platform. It is anchored in best practice principles and offers a safe place for people in need to seek help.
As an Accident and Emergency doctor across the UK and Ireland, our CEO and Founder, Nick, encountered first-hand the significant and ever-growing caseload of clients suffering from mental health issues that could and should have been managed in the community. The challenging economic environment has reduced the availability of key frontline services in mental health and increased waiting lists which have combined to drive an increase in both the severity and volume of cases arriving in our hospitals.
Consequently, Nick and his wife Tika have established a compassionate and caring team that seeks to redress the balance and provide access to the highest quality mental health professionals from anywhere with an internet connection.
We are here to support our counsellors, psychiatrists, and neurodiversity team who form the absolute core of the service. We strongly believe that the journey is a communal one.
If you have questions or ideas about how you think we could better address your needs, please click here to share, as this is the only way we will be able to deliver a truly supportive, effective, caring and learning service.
