Mplus

Operations Coordinator

Mplus  •  Belgrade, RS (Remote)  •  4 days ago
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Job Description

We are looking for a detail-oriented and proactive Operations Coordinator to support day-to-day operational activities and ensure smooth execution of field and project operations. The role involves coordination with Project Managers, field teams, and external vendors, as well as administrative and reporting responsibilities.

Main duties and responsibilities

  • Provide timely and accurate reporting to the Manager on ongoing activities and work processes
  • Support continuous improvement of operational processes and workflows
  • Coordinate with Project Managers regarding required project documentation
  • Assist Project Managers in defining scope of subcontracted work and verifying vendor deliverables
  • Coordinate crew check-in and check-out processes for overnight field teams
  • Prepare detailed shift handoff reports between operational teams and leadership
  • Review photos and project documentation for verification and compliance tracking
  • Manage escalation processes and route issues to the appropriate Project Managers
  • Provide real-time operational support for field execution and issue resolution
  • Perform administrative and operational support tasks aligned with overnight operations
  • Enter and maintain data in internal systems accurately and efficiently
  • Support sourcing of vendors and assist in managing vendor relationships when required
  • Maintain clear and effective communication across project teams throughout execution

What we expect from you

  • Business or technical degree, or equivalent practical experience (preferred)
  • Confident user of Microsoft Office applications
  • Intermediate Excel skills are required
  • Strong attention to detail and ability to work in a fast-paced operational environment
  • Willingness to work afternoon shifts (15-23)

What will you get from us

  • Hybrid work model - mostly remote with occasional office visits (a few days per month)
  • Opportunity to develop skills through training
  • Work in a large, international team
  • Private health insurance
  • Benefit package available to all our employees

If you want to give yourself a try in the new role, apply and join us!

Only shortlisted candidates will be contacted. Good luck!

Mplus

About Mplus

Mplus is a European leader in business process and technology outsourcing (BPTO). It operates as part of the BOSQAR INVEST group, serving as its BPTO vertical, which includes the parent company, M Plus Croatia d.o.o, along with its subsidiaries.

Mplus successfully integrates the dynamic industries of contact centers, information technology, and employment services to address global challenges in customer support. Through its innovative business model, Mplus has built a diverse portfolio of clients, including leading European and global telecommunications, financial, technology, energy, logistics, and consumer goods companies.

With operational centers across 42 sites in 13 countries, the Mplus community comprises over 12,800 employees who deliver top-notch customer experiences in over 32 languages.

In addition to its presence in Croatia, Mplus operates in markets including Bosnia and Herzegovina, Georgia, Germany, Hungary, Romania, Serbia, Slovakia, Slovenia, Spain, Turkey, the UK, and the USA.

Mplus has an in-house technology division, which brings together the tech companies within the BPTO group. Their wide range of products, services, and consulting solutions is carefully designed to transform how companies interact with their customers and manage their processes, offering cutting-edge tools to enhance customer experience, optimize operations, and embrace digital transformation.

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Zagreb, HR
Year Founded
Unknown
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