Job Description

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Responsible for supporting day-to-day operations within the organization's administrative functions, ensuring efficient workflow and compliance with organizational policies. Works closely with various departments to streamline processes, resolve operational issues, and contribute to the overall success of hospital initiatives. This role requires a strong understanding of administrative procedures, problem-solving abilities, and the capacity to manage multiple tasks simultaneously.

Does this position require Patient Care? Yes

Essential Functions
Coordinate and support administrative operations to ensure efficient workflow.

- Assist in the development and implementation of process improvements to enhance operational efficiency.
- Collaborate with different departments to resolve operational issues and ensure alignment with organizational goals.
- Prepare reports and documentation to support decision-making and track operational performance.
- Maintain records and ensure compliance with hospital policies and regulatory requirements.
- Provide administrative support for special projects, including research, data collection, and project coordination.
- Communicate effectively with staff and stakeholders to ensure the smooth operation of hospital services.
- Monitor and manage office supplies, equipment, and other resources to support daily operations.
- Assist in the onboarding and training of new staff to ensure smooth integration into the organization.
- Functions as an Epic and Cadence Super User and resource to administrative support staff.
- Reviews the Heart Center and Vascular Center referral work queues for lag and prompts administrative support staff as necessary in support of timely patient flow and provider productivity. Troubleshoots Access Office issues as appropriate.
- Working on the non-contracted insurances for the lab and the clinic under the direct support of the manager.
- Assisting patients with questions related to their authorizations and coverage for the procedures.
- An understanding of insurances and benefits
- Performs other duties and supports special projects that are appropriate to this position.

Qualifications

Education
Bachelor's Degree required

Can this role accept experience in lieu of a degree?
No

Experience
Experience in an administrative or operational support role 2-3 years required and Experience in a healthcare setting 1-2 years preferred

Knowledge, Skills and Abilities
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively.
- Excellent communication skills, both verbal and written, to interact with staff and stakeholders.
- Analytical skills to assess operational processes and identify areas for improvement.
- Proficiency in Microsoft Office Suite and other relevant software tools.
- Strong problem-solving abilities to address operational challenges and implement solutions.
- Ability to work independently and as part of a team in a fast-paced environment.

Additional Job Details (if applicable)

Department: MGH Cardiovascular

Schedule: Monday - Friday | Hybrid

Benefits: Medical, Dental, Vision, 403b retirement plan, tuition reimbursement, discounted MBTA pass & more!

Remote Type

Hybrid

Work Location

125 Nashua Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

- /

Grade

5At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.