Job Description

Benefits:

• 401(k) matching
• Company parties
• Dental insurance
• Health insurance
• Opportunity for advancement
• Training & development

Rainbow Restoration of Cincinnati/NKY is a full-service property restoration company serving Greater Cincinnati and Northern Kentucky residential, commercial, and business property owners. We are seeking a motivated and detail-oriented Operations Coordinator to join our team.

This is a key in-office position that plays a critical role in supporting daily operations, coordinating with project managers, and ensuring smooth communication between customers, staff, and vendors. Our team is built on integrity, quality work, and a commitment to serving others—while still having fun in the process.

The ideal candidate is highly organized, proactive, and professional, with strong communication and time management skills. This individual must be able to handle multiple responsibilities, adapt to changing priorities, and work collaboratively in a fast-paced environment.

Key Responsibilities

• Answer incoming calls in a professional and courteous manner; direct calls as needed
• Coordinate daily schedules and assist project managers with job planning and execution
• Communicate with customers, insurance companies, and team members regarding job updates
• Perform data entry for new and ongoing jobs; maintain and audit all related documentation
• Secure work authorizations, payments, and required documents from customers
• Create and send Project Manager updates in a timely manner
• Schedule services and coordinate logistics with customers and field teams
• Support division managers with administrative tasks and daily operational needs
• Assist in maintaining organized job files and ensuring company standards are met

Qualifications

• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Professional demeanor in person and over the phone
• Proficiency in general office software and Office 365
• Ability to work independently and as part of a team
• Detail-oriented with strong time management skills
• Experience in office administration, operations, or a similar role preferred

Why Join Us?

• Be part of a growing, team-oriented company
• Work in a fast-paced, rewarding industry helping people in difficult situations
• Opportunity to grow within the company
• Supportive team culture focused on integrity, quality, and service

Schedule & Benefits

Hours: Monday–Friday, 7:30 AM – 4:30 PM
Benefits: Health, dental, life insurance, 401(k) with match, paid holidays and vacation

Apply Today


Join a team that values hard work, accountability, and making a real difference for our customers.
Compensation: $23.00 - $25.00 per hour

At Rainbow International® Restoration we’re helping families out when disaster strikes, turning their damaged houses back into homes. Our franchisees are looking for qualified people seeking to do what it takes to restore the customers property. Does the sound of that excite you? Then seeking a career with an independently owned and operated Rainbow International® franchise might be the place for you. Because for our family, this isn’t just a job, it’s a calling.

Notice

Rainbow International LLC is the franchisor of the Rainbow International Restoration® franchised system. Each Rainbow International Restoration® franchised location is independently-owned and operated by an independent franchisee performing services. As a service to its independent franchisees, Rainbow International LLC lists employment opportunities available throughout the franchised network so those employment opportunities may be conveniently found by interested parties at one central location for brand management purposes only. Rainbow International LLC is NOT the employer seeking help. The only employer is the independent franchisee who has listed its available positions on this website.

*Acknowledgement

I acknowledge that each independent Rainbow International Restoration® franchisee hires and determines the terms and conditions of employment for its own employees. Any employment benefits, compensation and employment practices vary by location. Neither Rainbow International LLC (“Franchisor”) nor its affiliates have the power to: (1) hire, fire or modify the employment condition of franchisee’s employees; (2) supervise and control franchisee’s employee work schedule or conditions of employment; (3) determine the rate and method of payment; or (4) accept, review or maintain franchisee employment records. Rainbow International LLC is NOT the employer and/or joint employer for: (i) any of the job opportunities listed on this website; (ii) any of the independent franchisees; and, (iii) any of the employees of the independent franchisees.