Job Description

Operations Coordinator

Department: Consulting

Employment Type: Full Time

Location: Gloucester

Reporting To: Louise Harrison-Clarke

Sales Coordinator
CHPK

Who we are
CHPK are a leading consultancy specialising in fire safety engineering across the built environment. With a reputation for technical excellence and a client-first approach, we work across a diverse range of sectors including residential, commercial, heritage, healthcare, and high-rise developments.

We’re proud of our collaborative culture, where people are supported, ideas are shared, and every team member is valued. If you’re looking to work in a place where your contribution matters and your growth is encouraged, we’d love to hear from you.

Part of the Celnor Group
Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment.

While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth.


You will work within the operations team to ensure ACT Building Control (Part of CHPK) provide a consistent, professional, and efficient service to clients. To support the team by managing administrative tasks, coordinating sales activities, maintaining customer relationships, and ensuring smooth operations to help achieve sales targets.

What you will do

• Sales support: Preparing, issuing, and following up quotations, and preparing reports.
• Administrative duties: Recording quotations, data input, KPI reporting, invoicing, and updating the central database.
• Customer Service: Taking client calls, responding to client enquiries, and providing information on our services. Building and maintaining client relationships to ensure customer satisfaction.
• Team support: Working as part of the operations team to provide a high level of customer service.

Who you are
We’re seeking an experienced a Sales Coordinator with a can do attitude and an eagerness to learn new skills. We are open to flexible working hours.

• Excellent verbal and written communication and interpersonal skills, with the ability to engage with clients and team members alike.
• Excellent time management and organisational skills to manage multiple tasks efficiently.
• Keen eye for detail and professional manner.
• Administration IT skills, including computer literacy and familiarity with Microsoft Office Suite and database packages.
• Ability to work collaboratively within a team and willingness to gain knowledge of all processes to assist in other areas of the business when needed.

Join us
You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and opportunities to develop your career as the organisation continues to grow.
Important information
Celnor Group and its businesses manage recruitment directly. We do not require agency support for this role and will only engage with recruitment partners from our preferred supplier list where necessary.

We may use technology, including AI-enabled tools, to support parts of the recruitment process. AI is not used for candidate screening, scoring or hiring decisions. All hiring decisions are made by people, for people. Our recruitment systems are ISO 42001 accredited, reflecting our commitment to ethical, transparent and responsible use of technology.