Job Description

Operations Coordinator

London

Full time position: £30,000 - £38,000 / year

About the Business

Urban Rest, a fast-growing challenger in the serviced apartment and corporate housing industry, boasts properties across major Australian capital cities and market expansion into New Zealand and Europe, including London and Dublin. Our technology-driven approach disrupts the sector with a unique focus on traveler well-being and sustainability, resulting in rapid growth, strong customer loyalty, and success over the last seven years. As we scale our business across ANZ and Europe, we offer an exciting opportunity to join a thriving organization at a pivotal stage of growth, guided by our core values of Empathy,Curiosity, Courage & Accountability.

Benefits and Perks

• Employee and friends & family discounts at Urban Rest properties

• ME Day’s and Volunteer Days available per year

• Monthly social team events

• As the company grows, this role will provide plenty of room for career growth and progression

• We’re a social bunch and we strive to have a fun, friendly, and collaborative work environment

• Pet friendly offices, close to public transport

About the Role

We are searching for a proactive, energetic and operationally focused individual to join our London Operations team and assist with managing our property portfolio. Each day will never be the same as this role hosts a variety of unique challenges and assorted functions across all aspects of the business. This role will provide on-the-job training and development to help your personal growth alongside our business. The ideal candidate should hold a positive can-do attitude with the ability to think outside the box and continuously add value to our brand and culture.

Responsibilities

• Reporting to the Operations Manager to complete daily tasks across our portfolio of properties, travelling to various building as required

• Actively monitor operational and ticketing systems, identifying and prioritizing tasks, initiating immediate action or allocation, and monitoring all on-site follow-ups to ensure resolution within established timeframes and deadlines.

• Conduct basic maintenance tasks using hand tools such as assembling furniture, troubleshooting appliances, unclogging drains, hanging artwork and minor ad-hoc jobs

• Carry out regular property inspections/audits ensuring our properties are operating and performing their best

• Reporting any issues within our properties and ensuring they are dealt with promptly

• Source parts/materials and maintain inventory levels

• Organising and managing external parties for repair works on site

• Assist the Operations and Fit-out team with onboarding new properties including organising furniture and appliance deliveries and final set up tasks when required

• Manage and maintain a strong working relationship with the housekeeping department, ensuring clear communication and effective coordination to uphold quality standards across all properties.

• Working alongside the greater Operations team to assist and support business requirements, including supporting projects to improve operational efficiency and guest experience

• Assist the operations team and 3rd party suppliers with onsite management of warehouse/supplies, including performing stock audits, maintaining inventory levels and ordering supplies

• Liaise with external contractors, stakeholders, property managers and clients.

• Perform other duties as assigned

What We Look For

Must have:

• Previous experience in a coordinator/administration role working in the property/facilities/construction/maintenance field(s)

• A proven track record of prioritising tasks in order to meet tight deadlines- you will be working independently 70% of the time and therefore must be skilled in managing your own time

• High school diploma or equivalent

• Excellent written and oral communication skills, including the ability to identify and convey critical information to stakeholders quickly and precisely

• Basic understanding of mechanical, electrical, plumbing, and HVAC systems

• A perfectionist that obsesses over all the details

• Ability to take the initiative and problem solve independently

• Valid drivers licence, comfortable driving work vehicles

Nice to have:

• Professional demeanour and strong ability to establish positive relationships with others

• Strong ability to multitask

• Comfortable working with multiple groups within the business

• A background in construction, hospitality, residential or operations preferred

Diversity & Inclusion

At UR, we extend our invitation to candidates from Indigenous, neurodiverse, disabled, international, and diverse cultural backgrounds. Our commitment to fostering an inclusive workplace ensures that all applicants receive the necessary support and accommodations throughout the recruitment and onboarding process. We encourage candidates from various backgrounds to apply, as we value diversity and believe in creating an environment where everyone can succeed. Please let us know if you require any additional adjustments or support to help you through this process so you can shine as the best version of yourself.

How to Apply

Please submit your application through the link on this website by including an up-to-date resume with relevant skills and experience alongside a cover letter addressing how you meet the criteria and your interest in the role.

We look forward to hearing from you!

https://www.stayurbanrest.com